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Customer reviews: Advanced Shipping Rules

Develop by Shopify

Reviews (298)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Advanced Shipping Rules" app. Many appreciate its comprehensive features that provide significant control over shipping arrangements. The app is particularly valued by those with complex shipping needs, and its supportive and responsive customer service, especially Molly, is frequently highlighted as a standout element.

Key Strengths

  • Comprehensive shipping control and customization options.
  • Reliable and responsive customer support, particularly praised for personalized assistance.
  • Ability to handle complex shipping setups, including blended rates and priority settings.
  • Effective troubleshooting and quick resolution of issues.
  • Helpful for merchants with multiple sites due to extensive feature set.

Common Concerns

  • Instances of slow support response, especially during critical periods.
  • Lack of phone support; communication is primarily via email.
  • Complexity can be challenging for users not familiar with tech or shipping logistics.
  • Potentially high shipping costs impacting customer retention.

Final Thoughts

The "Advanced Shipping Rules" app is a valuable tool for merchants seeking flexibility and control over their shipping processes. While it occasionally encounters issues with support speed and complexity, its robust feature set and effective customer service make it a recommended choice for businesses with intricate shipping needs.

The Benny Shop

Nov 07, 2025  on Shopify

I had a very specific pricing I needed for shipping and this app worked great. Had a minor issue (on me) setting up - I emailed support and they helped me fix it immediately. Working perfectly!

Stanley Snacks

Nov 04, 2025  on Shopify

A fully comprehensive app that solved our complex shipping rules with ease and logic. I had been searching for a way to achieve something I that Shopify couldn't, and ASR came up in every search (Google, AI, everything) that I used to try to solve it. The free trial is forever which takes off the pressure of setup and testing before committing. The big plus is the outstanding, personable customer support! Molly takes her time to gain clarity on what we were trying to achieve, and guided us through right to a successful setup. So grateful.

Chelsea Market Baskets

Oct 21, 2025  on Shopify

Fantastic app with pretty much unlimited shipping rules/rates options. Simple setup and rates load super quick in Shopify. Have used it successfully on multiple Shopify site. The best support too. Molly rocks. Thank you!

Opopop

Oct 03, 2025  on Shopify

Molly is always super helpful and patient! We have lots of complicated requests and she always has a solution for them.

Blush Blooms

Sep 17, 2025  on Shopify

Brilliant customer service and support in assisting us to get the rates working exactly as we would like them to.

Awesome Maps

Sep 01, 2025  on Shopify

One of the few apps we've been using since day 1. The app never fails. And if something is wrong it has always been my fault and Molly has always been there to help. The support is straight to the point and always resolved within the first message. They keep their prices stable which is rare in today's shopify app world. Best app for shipping rates hands down.

Allen Designs Studio

Aug 27, 2025  on Shopify

We have two sites with multiple product groups, fulfillment locations, as well as domestic and international shipping destinations. The rules we needed were fairly complex both to build and to explain. Not only did the app accomplish what we were hoping, the support from Molly included multiple back and forth email replies with extensive documentation, patience, and even videos showing me how to set up the more complicated aspects. Great app, even greater customer support. Highly recommend.

Dianne Caine Australia

Jun 05, 2025  on Shopify

Great app, easy to use and gave us the ability to create custom shipping options for our customers Australia wide

Howell Pathways

Apr 05, 2025  on Shopify

How do we get support on weekends. I really wish we had a support number to reach a human. I cannot get my contract rates linked again after UPS upgraded their system. Advanced shipping rules is using retail rates. Can we create a rule that calculates a discount off retail rate and something notifies me by email my rates are no longer linked. This is my busiest time of the year.

Buckley Topsoil & Landscape Supplies

Oct 13, 2024  on Shopify

Amazing app and aftercare providing help very quickly with any issues we came across during setup and 3 years into use! Highly recommend using this app!

Don's Liquors & Wine

Sep 02, 2024  on Shopify

Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.

I Hate Tony's Tees

Jul 18, 2024  on Shopify

Well, what can I say? ASR was a real puzzle to us in starting to add shipping to our store but can't say enough about Molly from Support. She was patient and made everything quite easy to understand. Thank you for everything, much appreciated.

HIT AIR EQUESTRIAN

Jul 11, 2024  on Shopify

I had some complicated shipping rates- some items free, combined shipping, etc. the ability to use blended rates is ideal I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear. In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.

Frank's Organic Garden

Jul 08, 2024  on Shopify

ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!

Mark Maggiori

Jun 17, 2024  on Shopify

We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!

SkyChoice by GoVolt

Jun 12, 2024  on Shopify

Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!

Relaxus Professional

May 28, 2024  on Shopify

We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.

WilliamsWarn

Apr 21, 2024  on Shopify

Excellent app and even better support! We never really run in to any problems with the app but when we do have a question or something happens that causes an issue the support team are super responsive and get it sorted quick smart. Cannot recommend highly enough if you want to have full control on your shipping options available to your customers

NC Grass Plugs

Apr 16, 2024  on Shopify

This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.

住設プロ 本店

Apr 12, 2024  on Shopify

A great app made by a great team!! This app enables advanced shipping settings that Shopify typically struggles with. It allows you to set priority rates when multiple items are in the cart and offers detailed settings for each product group. The support team is responsive, making it a reliable choice.

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