Where Knowledge Meets Innovation
"Live chat and AI support for product recommendations and efficient refunds."
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.
Advanced Helpdesk: FAQ builder, help center, support widget...
All automated insanely! WhatsApp Notifications
Show order on whatsapp on store pages & get more conversions...
Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat...
Wix Apps
Ecwid Apps
BigCommerce Apps
AI Agents
