Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.

• Product recommendations shown as cards directly in chat.
• Automated solutions & partial refunds for your approval.
• Shared inbox: AI learns from team chats with human handoff.