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Customer reviews: VanChat AI Chatbot & Live Chat

Develop by Shopify

VanChat is a Shopify app designed to enhance customer engagement through live chat and automated messaging. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for their store.

Reviews (109)

Overall rating
5

What Merchants Think

Merchants generally have a positive outlook on "VanChat AI Chatbot & Live Chat", appreciating its advanced AI capabilities and the noticeable improvements in customer service and sales efficiency it provides. Users commend the app for its intuitive setup, accurate responses, and exceptional support team. Many consider it a game changer for enhancing customer interactions and boosting conversions on their online platforms.

Key Strengths

  • Efficient and accurate customer query handling
  • Intuitive setup and ease of integration with platforms like Shopify
  • Outstanding and responsive support team
  • Multilingual capabilities, allowing for diverse customer engagement
  • Highly customizable and capable of learning specific store details quickly
  • Increased sales and customer satisfaction
  • Advanced proactive sales and lead generation features

Common Concerns

  • Lack of direct live chat integration or handover to human agents
  • Issues with waiting times for support in certain cases
  • Some challenges with multilingual setup initially
  • Concerns over premium pricing for some features

Final Thoughts

Overall, "VanChat AI Chatbot & Live Chat" is well-received by merchants for its powerful AI-driven solutions that enhance customer service and drive sales. While there are minor concerns regarding feature integrations and pricing, the app is considered a reliable and transformative tool for improving customer interaction and business operations. Its robust capabilities and responsive support make it a recommended choice for online businesses seeking to optimize their customer engagement strategies.

MUSKI DROPS

Jan 29, 2026  on Shopify

Customers get instant help even when our team is offline. The AI live chat keeps conversations going and prevents missed sales opportunities.

Xarvo

Jan 25, 2026  on Shopify

It looks clean, modern, and familiar to users. Customers start conversations naturally without hesitation, which leads to better engagement and support outcomes.

Captain's Cut

Jan 23, 2026  on Shopify

Quick support and friendly conversations make shoppers feel valued. VanChat helps build relationships, not just close sales.

3D Broadcast

Jan 15, 2026  on Shopify

Excellent system increased our global standing

Waterdrop United Kingdom

Jan 08, 2026  on Shopify

We manage multiple brands under one roof, and Vanchat seamlessly adapts its responses to match each brand’s voice. It handles everything from stock inquiries to return policies without confusion. The customization options are robust, and the support team is responsive when we need help. A reliable, smart addition to our sales toolkit!

Waterdrop

Jan 07, 2026  on Shopify

Vanchat platform is quite user-friendly for pre-sales product recommendations. The data regarding assistance and improvements in the pre-sales functionality is also quite positive. We suggest continuous improvements to the data analysis page.

Forge Claw

Dec 31, 2025  on Shopify

Great App, saves a lot of time that we've wasted on support

Multimarket Perú

Dec 19, 2025  on Shopify

VanChat has been a great tool for my online store. The integration with Shopify is fast and easy, and the chatbot helps answer customer questions automatically and clearly. It guides customers through products, saves a lot of time on customer support, and improves the overall shopping experience. The dashboard is simple to use, and the support team is responsive. Definitely recommended for improving conversions and customer engagement.

ESP Water

Dec 16, 2025  on Shopify

This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help.

NKOSI.

Dec 16, 2025  on Shopify

Very satisfied with this app and the customer service. I highly recommend everybody to try it !

Konsulentbixen

Nov 23, 2025  on Shopify

I really like how easy it is to integrate with Shopify and the AI responses are really natual

Fightshop.de

Nov 23, 2025  on Shopify

VanChat AI has significantly improved our customer communication. The chatbot responds quickly, accurately, and with a natural conversational tone. I really appreciate how easily it can be customized to fit our needs, whether for customer support or product advice. The dashboard is intuitive, and the website integration was seamless. Another big plus is the perfect balance between automation and live chat — allowing us to handle inquiries efficiently while maintaining a personal touch. In short: a smart, reliable, and modern solution that truly adds value. Highly recommended!

Westerman Bags

Nov 12, 2025  on Shopify

I rarely feel this happy about an app! I have been a long-time Shopify user, and this little app was so easy to install. It started generating orders without any extra work from me. Since my shop has a large and highly customised product range, I usually get a lot of customer questions. As a one-woman business, this app has been a true win-win — it saves me time and helps my customers instantly. Easy to install, smooth to use and already making a difference!

Monsta Online

Nov 08, 2025  on Shopify

VanChat is a game-changer. The accuracy is amazing.

WallsNeedLove

Nov 03, 2025  on Shopify

Really cool service. The road map for future features looks great too. Recommend!

Mountain Up

Nov 01, 2025  on Shopify

loving it and how it works!

Go North Hemp

Oct 24, 2025  on Shopify

Very easy to use and very powerful as the AI is setup to train with ease.

Edbellessere S.r.l.

Oct 24, 2025  on Shopify

Uso Vanchat da diverso tempo e funziona benissimo! Migliorano sempre , grandi

Fightshop.de

Oct 23, 2025  on Shopify

VanChat AI has significantly improved our customer communication. The chatbot responds quickly, accurately, and with a natural conversational tone. I really appreciate how easily it can be customized to fit our needs, whether for customer support or product advice. The dashboard is intuitive, and the website integration was seamless. Another big plus is the perfect balance between automation and live chat — allowing us to handle inquiries efficiently while maintaining a personal touch. In short: a smart, reliable, and modern solution that truly adds value. Highly recommended!

Doc Phone GmbH

Oct 22, 2025  on Shopify

Great chat feature for Shopify – thank you! I’d recommend it to everyone.

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