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Customer reviews: VanChat AI Chatbot & Live Chat

Develop by VanChat

VanChat is a Shopify app designed to enhance customer engagement through live chat and automated messaging. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for their store.

Reviews (79)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive outlook on "VanChat AI Chatbot & Live Chat", appreciating its advanced AI capabilities and the noticeable improvements in customer service and sales efficiency it provides. Users commend the app for its intuitive setup, accurate responses, and exceptional support team. Many consider it a game changer for enhancing customer interactions and boosting conversions on their online platforms.

Key Strengths

  • Efficient and accurate customer query handling
  • Intuitive setup and ease of integration with platforms like Shopify
  • Outstanding and responsive support team
  • Multilingual capabilities, allowing for diverse customer engagement
  • Highly customizable and capable of learning specific store details quickly
  • Increased sales and customer satisfaction
  • Advanced proactive sales and lead generation features

Common Concerns

  • Lack of direct live chat integration or handover to human agents
  • Issues with waiting times for support in certain cases
  • Some challenges with multilingual setup initially
  • Concerns over premium pricing for some features

Final Thoughts

Overall, "VanChat AI Chatbot & Live Chat" is well-received by merchants for its powerful AI-driven solutions that enhance customer service and drive sales. While there are minor concerns regarding feature integrations and pricing, the app is considered a reliable and transformative tool for improving customer interaction and business operations. Its robust capabilities and responsive support make it a recommended choice for online businesses seeking to optimize their customer engagement strategies.

NUTRIO

Jul 13, 2025  on Shopify

This app is a game changer! Super easy to set up and fully compatible with my theme. The AI chatbot handles most customer questions automatically, which saves me a ton of time every day. It also helped increase our conversion rate by providing smart product recommendations. Customer support is quick and helpful. Highly recommended for any Shopify store that wants to automate customer service and boost sales.

RunOFF

Jul 09, 2025  on Shopify

Game-Changing AI Chat + Phenomenal Support! This is hands down one of the best apps we've added to our Shopify store. The AI chat is incredibly smart – it understands customer questions, suggests the right products, and even handles complex queries with ease. It's like having a 24/7 sales and support rep that never sleeps. We've noticed a clear improvement in customer engagement and conversion rates since installing it. Visitors are more likely to stay on the site, ask questions, and complete purchases because the AI actually helps them in real time, not just with generic replies. On top of that, the support team is next level. Every time we reached out – whether for setup, customization, or just to understand a feature – we got instant, professional, and friendly help. They're not just responsive; they actually care about making sure everything works perfectly for your business. If you're serious about scaling your store and improving customer experience, this app is a no-brainer. Totally worth it.

Rescue Pet Shop

Jul 02, 2025  on Shopify

I am so glad someone finally came up with an AI Chatbot for Shopify that is easy to set up, easy to customize, and easy to manage. Yes!

Classy Caps Mfg. Inc.

Jul 01, 2025  on Shopify

Her Beauty Regimen

Jun 27, 2025  on Shopify

So far it's good. I am excited about implementing this ASAP!!

ACKERMANN®

Jun 25, 2025  on Shopify

We added VanChat to our store a few weeks ago and were impressed right away. Setup took minutes, and it immediately started answering customer questions with accurate, helpful replies. It feels more like a real assistant than a bot. It recommends products, helps with sizing, and even reminds shoppers about discounts without being pushy. We've seen more engagement and a noticeable lift in conversions. Support is also top-notch—quick responses and open to feedback. Definitely one of the better apps we've tried.

Relispray

Jun 23, 2025  on Shopify

This app is fantastic and super easy to use. I'm able to add files to it to train it and the customer service is great!

Boostbites

Jun 18, 2025  on Shopify

grym app! Värd varje krona. Bästa Aiboten på shopify

Sud Factory

Jun 13, 2025  on Shopify

This is a great addition to any store looking to increase their ROI.

Arrowzoom Acoustics

Jun 09, 2025  on Shopify

I recently started using Vanchat, and I couldn't be happier with my experience! The interface is user-friendly and intuitive, making it easy to navigate and connect with friends and colleagues. The features are impressive—especially the real-time messaging and the ability to share files seamlessly. I love how customizable the chat rooms are, allowing for a personalized touch. The performance is top-notch; messages send and receive without any lag, which is crucial for effective communication.

Filaments.ca

Jun 03, 2025  on Shopify

The setup and onboarding experience was excellent and the features are fantastic and there's always more coming. I appreciate that Vanchat is always being improved and they're listening to their customers. A lot of chat bot apps make promises, but Vanchat is the first I've tried that delivers. That's not just a cliche, it's the experience with our successful shopify store and successful Vanchat implementation.

Heritage Ring

Jun 03, 2025  on Shopify

It's working perfectly and most importantly it's saving us time

Chiara Rossetti

Jun 01, 2025  on Shopify

I’ve been using VanChat on my Shopify store, and I’m genuinely impressed with how intuitive and effective it is. The setup was quick and required no technical skills, which is perfect for store owners who want to focus on sales, not coding. The AI handles the majority of customer inquiries instantly — from order questions to product details — saving me hours each week. I especially love the personalized product recommendations and the fact that it can proactively engage visitors with helpful suggestions and even discounts. It truly feels like I have a 24/7 support agent on my site. My conversion rate has increased, and customers have even mentioned how responsive the chat was. One minor suggestion would be the option to better customize or disable certain default messages like promo pop-ups — but I’ve already seen the team responding to such feedback, which shows they care about improvement. Overall, I highly recommend VanChat to any Shopify store owner looking to elevate their customer experience with AI. — Pan, Rossetti Art

Wine Century Hong Kong

May 30, 2025  on Shopify

I rarely write reviews, but VanChat deserves special recognition. After extensively researching customer support chatbots for my Shopify store, I initially thought I'd have to settle for complicated integrations or API workarounds. Then I discovered VanChat—it was exactly what I needed. The decision became even clearer when their support team responded swiftly, thoroughly answering my questions and proactively suggesting features I hadn't even considered. Lucas from support was particularly helpful, ensuring seamless Shopify integration. Installing VanChat was effortless, and its intuitive setup practically automated itself. The chatbot significantly streamlined our customer support and boosted our sales efficiency, effortlessly handling product queries with detailed suggestions and engaging content. If you run a Shopify store and need a reliable chatbot solution, VanChat is undoubtedly the best choice. Highly recommended!

Canadian Health Products Int'l Inc

May 27, 2025  on Shopify

This is a great tool to add to any e-commerce website. Very easy to set up and easy to train with Q&A training feature along with the ability to upload unlimited files. Would highly recommend this AI chat bot. Customer service has been great.

Reboot IT

May 25, 2025  on Shopify

Tested a lot of AI chatbots for our Shopify store and found this one to have every feature we need. Set up was simple and all technical questions were answered quickly. The ability to train the AI with multiple data sources is fantastic and exceeded our expecatations during testing.

Cpourtoi.Net

May 23, 2025  on Shopify

Very interesting app. I recommand it.

CANNABY

May 21, 2025  on Shopify

I’m honestly surprised how good VanChat is. The setup was incredibly easy, the interface is super intuitive, and it just works. Within minutes I had an AI assistant live on my shop that actually makes sense for customers. No tech headaches, no fluff. What really stood out: I even had a personal call with the founder – rare these days and shows how much they care about building something great. Highly recommended if you're looking for an AI chatbot that’s actually helpful and easy to manage.

Erommy

May 20, 2025  on Shopify

It automatically pulls information from our store to answer customer questions about products, orders, shipping, and more — accurately and instantly. It covers pre-sale, in-sale, and post-sale support, which has significantly reduced our customer service workload and improved conversion rates. The setup is simple, performance is smooth, and their support team is responsive and helpful. A wonderful APP for stores with a large catalog and complex info like us.

Valetta.fr

May 16, 2025  on Shopify

Excellent quality AI responses with great support by VanChat team

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