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Customer reviews: VanChat AI Chatbot & Live Chat

Develop by VanChat

VanChat is a Shopify app designed to enhance customer engagement through live chat and automated messaging. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for their store.

Reviews (82)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive outlook on "VanChat AI Chatbot & Live Chat", appreciating its advanced AI capabilities and the noticeable improvements in customer service and sales efficiency it provides. Users commend the app for its intuitive setup, accurate responses, and exceptional support team. Many consider it a game changer for enhancing customer interactions and boosting conversions on their online platforms.

Key Strengths

  • Efficient and accurate customer query handling
  • Intuitive setup and ease of integration with platforms like Shopify
  • Outstanding and responsive support team
  • Multilingual capabilities, allowing for diverse customer engagement
  • Highly customizable and capable of learning specific store details quickly
  • Increased sales and customer satisfaction
  • Advanced proactive sales and lead generation features

Common Concerns

  • Lack of direct live chat integration or handover to human agents
  • Issues with waiting times for support in certain cases
  • Some challenges with multilingual setup initially
  • Concerns over premium pricing for some features

Final Thoughts

Overall, "VanChat AI Chatbot & Live Chat" is well-received by merchants for its powerful AI-driven solutions that enhance customer service and drive sales. While there are minor concerns regarding feature integrations and pricing, the app is considered a reliable and transformative tool for improving customer interaction and business operations. Its robust capabilities and responsive support make it a recommended choice for online businesses seeking to optimize their customer engagement strategies.

ACKERMANN®

Jun 25, 2025  on Shopify

We added VanChat to our store a few weeks ago and were impressed right away. Setup took minutes, and it immediately started answering customer questions with accurate, helpful replies. It feels more like a real assistant than a bot. It recommends products, helps with sizing, and even reminds shoppers about discounts without being pushy. We've seen more engagement and a noticeable lift in conversions. Support is also top-notch—quick responses and open to feedback. Definitely one of the better apps we've tried.

Relispray

Jun 23, 2025  on Shopify

This app is fantastic and super easy to use. I'm able to add files to it to train it and the customer service is great!

Arrowzoom Acoustics

Jun 09, 2025  on Shopify

I recently started using Vanchat, and I couldn't be happier with my experience! The interface is user-friendly and intuitive, making it easy to navigate and connect with friends and colleagues. The features are impressive—especially the real-time messaging and the ability to share files seamlessly. I love how customizable the chat rooms are, allowing for a personalized touch. The performance is top-notch; messages send and receive without any lag, which is crucial for effective communication.

Filaments.ca

Jun 03, 2025  on Shopify

The setup and onboarding experience was excellent and the features are fantastic and there's always more coming. I appreciate that Vanchat is always being improved and they're listening to their customers. A lot of chat bot apps make promises, but Vanchat is the first I've tried that delivers. That's not just a cliche, it's the experience with our successful shopify store and successful Vanchat implementation.

Chiara Rossetti

Jun 01, 2025  on Shopify

I’ve been using VanChat on my Shopify store, and I’m genuinely impressed with how intuitive and effective it is. The setup was quick and required no technical skills, which is perfect for store owners who want to focus on sales, not coding. The AI handles the majority of customer inquiries instantly — from order questions to product details — saving me hours each week. I especially love the personalized product recommendations and the fact that it can proactively engage visitors with helpful suggestions and even discounts. It truly feels like I have a 24/7 support agent on my site. My conversion rate has increased, and customers have even mentioned how responsive the chat was. One minor suggestion would be the option to better customize or disable certain default messages like promo pop-ups — but I’ve already seen the team responding to such feedback, which shows they care about improvement. Overall, I highly recommend VanChat to any Shopify store owner looking to elevate their customer experience with AI. — Pan, Rossetti Art

Wine Century Hong Kong

May 30, 2025  on Shopify

I rarely write reviews, but VanChat deserves special recognition. After extensively researching customer support chatbots for my Shopify store, I initially thought I'd have to settle for complicated integrations or API workarounds. Then I discovered VanChat—it was exactly what I needed. The decision became even clearer when their support team responded swiftly, thoroughly answering my questions and proactively suggesting features I hadn't even considered. Lucas from support was particularly helpful, ensuring seamless Shopify integration. Installing VanChat was effortless, and its intuitive setup practically automated itself. The chatbot significantly streamlined our customer support and boosted our sales efficiency, effortlessly handling product queries with detailed suggestions and engaging content. If you run a Shopify store and need a reliable chatbot solution, VanChat is undoubtedly the best choice. Highly recommended!

Canadian Health Products Int'l Inc

May 27, 2025  on Shopify

This is a great tool to add to any e-commerce website. Very easy to set up and easy to train with Q&A training feature along with the ability to upload unlimited files. Would highly recommend this AI chat bot. Customer service has been great.

Reboot IT

May 25, 2025  on Shopify

Tested a lot of AI chatbots for our Shopify store and found this one to have every feature we need. Set up was simple and all technical questions were answered quickly. The ability to train the AI with multiple data sources is fantastic and exceeded our expecatations during testing.

CANNABY

May 21, 2025  on Shopify

I’m honestly surprised how good VanChat is. The setup was incredibly easy, the interface is super intuitive, and it just works. Within minutes I had an AI assistant live on my shop that actually makes sense for customers. No tech headaches, no fluff. What really stood out: I even had a personal call with the founder – rare these days and shows how much they care about building something great. Highly recommended if you're looking for an AI chatbot that’s actually helpful and easy to manage.

Erommy

May 20, 2025  on Shopify

It automatically pulls information from our store to answer customer questions about products, orders, shipping, and more — accurately and instantly. It covers pre-sale, in-sale, and post-sale support, which has significantly reduced our customer service workload and improved conversion rates. The setup is simple, performance is smooth, and their support team is responsive and helpful. A wonderful APP for stores with a large catalog and complex info like us.

ASYMMETRIC STYLE

May 05, 2025  on Shopify

This has been an absolute game changer for me and they are always there to help right away when I have an issue as opposed to saying they will get back to me etc. Time saving and complimentary to our shop.

Sculpfun

Apr 24, 2025  on Shopify

Vanchat is really good. It can help us answer some basic questions from customers when we are not working. It can also guide customers to contact us in other ways to solve problems, which improves customer satisfaction and helps increase store sales! It also saves some customer service staff work. The AI's response is also very accurate and authentic. I recommend it!

alsgym

Apr 09, 2025  on Shopify

VanChat has been a brilliant addition to our Al’s Gym store. It’s incredibly clever and intuitive — it picks up on customer questions quickly and provides helpful, relevant responses with very little setup. It really feels like having a helpful assistant on the shop floor 24/7. Highly recommended for any store looking to improve customer interaction effortlessly.

Microfleur

Apr 02, 2025  on Shopify

great assistant to help customers. It saves the customer time researching each product as they just ask questions and quickly find the product they are looking for.

The Sparkle Place

Mar 19, 2025  on Shopify

VanChat is a game changer! This app seamlessly integrates with our store, allowing us to manage customer messages efficiently in one place that leads to an increase in conversions. The real-time chat feature makes it easy to provide quick support, boosting customer satisfaction and conversions. What we love most: Easy Integration - Set up was quick, easy and hassle-free. Automation & AI - Smart replies save us lots of time. Mobile-Friendly - Manage chats on the go! Since using VanChat, we've seen a noticeable increase in customer engagement and conversions. Highly recommend this app for any Shopify store looking to enhance customer communication and conversions!

Tropics Lifestyle Store

Mar 19, 2025  on Shopify

VanChat AI Chatbot is not a luxury; it's a "must have" business tool for my new Shopify home goods store. I have looked at and used similar models, and this model is on par with them; but it has added feature that it just seems more integrated wtih the Shopify software. It understands "the assignment" from marketing, customer service, and strategic vantage points. I am thankful to its developers and hope to grow much larger and straonger due to using VanChat.

Alpha Omega Artisan

Mar 18, 2025  on Shopify

Looking for a Shopify AI chatbot that actually makes your customers happy vs frustrated? Look no further and give VanChat a try. It’s using the latest AI models to produce accurate human like responses in a tone you select. After you install the app Vanchat searches you whole website to gather your data: products, FAQ, polies etc. With advance learning it can answer question, suggest products, or offer discounts. Who says E-commerce isn’t great, sure beats walking around a brick-and-mortar store just trying to find someone who can help. As a Shopify store owner, I can spend less time on what VanChat does great, and more time on all of the other things to make my store great for my customers. Thank you VanChat.

Bedroom Depot USA

Mar 15, 2025  on Shopify

This has been a game changer for our store. Instead of just receiving a notification to chat with a customer, this AI bot handles the whole conversation. It easily researches information from my store and other knowledge about how to respond. It is customizable and I'm sure I could be doing more with it. I would recommend giving it a try.

Tejo Shop

Mar 12, 2025  on Shopify

When I first thought about using an AI to talk to visitors on my site, I wasn't sure if it was a good idea. But I have to say, I was pleasantly surprised with how well it worked. Of course, you need to keep an eye on it and give it all the right information to use, but as long as you do your part, the bot will do a great job. All in all, I'm really happy with VanChat.

KIIKIO

Mar 12, 2025  on Shopify

This app is an absolute game-changer for my store! The setup was seamless, and everything runs smoothly without glitches. What I love the most is its customization options—it gives me the flexibility to tailor it perfectly to my needs. The best part? The support team is on point—quick, professional, and actually helpful. Unlike other apps, they genuinely care about making things work for you. If you're on the fence, just get it! It’s worth every bit.

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