Reviews: Vamaship: eCommerce Shipping

Customer reviews: Vamaship: eCommerce Shipping

Reviews (21)

Overall rating

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What Merchants Think

Overall, merchants have mixed feedback about "Vamaship: eCommerce Shipping." While many appreciate the app's customer service and competitive pricing, others highlight significant issues with shipment handling, customer communication, and app support, especially as business sizes grow. This dichotomy suggests that Vamaship may be well-suited for smaller-scale operations but could potentially struggle with larger shipment volumes.

Key Strengths

Competitive pricing with standard pricing policies.
Effective customer care ensuring parcel delivery.
Wide coverage of COD pincodes in India.
Easy access to reports, dashboards, and invoices.
Strong partnerships with Tier-1 delivery partners like Fedex and BlueDart.
Supportive staff enhancing the logistics process.

Common Concerns

Poor communication with courier partners leading to issues in delivery attempts.
Inconsistent handling of large shipment volumes.
Problems with shipment tracking and proof of delivery.
Lack of responsiveness from customer support for escalated issues.
Technical inadequacies leading to operational mistakes, such as mismatched customer contact details.
Unexpected hold on shipments and payment records without clear communication.

Final Thoughts

"Vamaship: eCommerce Shipping" offers appealing features for small e-commerce merchants, characterized by competitive pricing and robust customer service. However, as operations scale up, merchants report substantial issues impacting service reliability and customer satisfaction. Merchants considering Vamaship should weigh these factors based on their business size and shipping needs.

Vinners Healthcare

Jul 22, 2019 on Shopify

I am using this app from last 1 year and its fantastic and best shipping apps for India. maximum covered cod pin cods and very friendly Customer Service

KITCHEN MART

Mar 21, 2019 on Shopify

best shipping provider in for Indian merchants. Keep the good work going Vamaship Team. They have the lowest rates for air and also provide 2 kg surface shipments along with surface 10kgs. Hope they are able to add a surface 5 kg slab as well in the future.

Auctor Shoes

Jan 22, 2019 on Shopify

I have been using shipping aggregators and other partner apps for over one year and most of them brutally damaged my business. I started using VAMASHIP in December 2018 and within 40 days of consuming services and after shipping over 100+ orders, I have realised that there cannot be any better and personalised shipping services for an e-commerce business. I am so happy and delighted to have picked up VAMASHIP as our shipping partner. I had liked to list some really great plus pointers here: 1. Vama Customer Care is so effective in their approach that they ensure the delivery of every parcel which has been manifested from their dashboard. Until offcourse the customer is refusing. 2. Standard Pricing which doesnt bothers me while generating the shipment. 3. Easy Access to reports, dashboard, cod details and invoices of the payments being done. Very transparent too. "Competitors are far behind Vamaship"

Tarun Gill Fitness

Dec 30, 2018 on Shopify

We have been in the business of ecommerce for few years now. And shipping has been a pain area for us considering the complex processes of many shipping partners and their lack of servicing in certain restricted areas. Fortunately, we switched to Vamaship, they made everything so easy for us. Their supportive staff especially Nakul Bhardwaj has been a pillar to our logistics. Glad we switched to Vamaship. If you are serious about ecommerce, you should pay even more attention to shipping partners. And our recommendation is Vamaship. Truly exceptional service backed by supportive staff.

Geekcases

Jun 29, 2018 on Shopify

Service is Outstanding and Prices are Competitive plus they have Tier - 1 delivery partners like Fedex, BlueDart, Aramex, etc. We have been using them for more than 6 months and our customer delivery experience has improved by manifolds.