Reviews: Vamaship: eCommerce Shipping

Customer reviews: Vamaship: eCommerce Shipping

Reviews (21)

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What Merchants Think

Overall, merchants have mixed feedback about "Vamaship: eCommerce Shipping." While many appreciate the app's customer service and competitive pricing, others highlight significant issues with shipment handling, customer communication, and app support, especially as business sizes grow. This dichotomy suggests that Vamaship may be well-suited for smaller-scale operations but could potentially struggle with larger shipment volumes.

Key Strengths

Competitive pricing with standard pricing policies.
Effective customer care ensuring parcel delivery.
Wide coverage of COD pincodes in India.
Easy access to reports, dashboards, and invoices.
Strong partnerships with Tier-1 delivery partners like Fedex and BlueDart.
Supportive staff enhancing the logistics process.

Common Concerns

Poor communication with courier partners leading to issues in delivery attempts.
Inconsistent handling of large shipment volumes.
Problems with shipment tracking and proof of delivery.
Lack of responsiveness from customer support for escalated issues.
Technical inadequacies leading to operational mistakes, such as mismatched customer contact details.
Unexpected hold on shipments and payment records without clear communication.

Final Thoughts

"Vamaship: eCommerce Shipping" offers appealing features for small e-commerce merchants, characterized by competitive pricing and robust customer service. However, as operations scale up, merchants report substantial issues impacting service reliability and customer satisfaction. Merchants considering Vamaship should weigh these factors based on their business size and shipping needs.

Limpkin

Aug 09, 2020 on Shopify

They have lost our 13 shipments and nobody at Vamaship is taking the ownership of the issue now. Very poor service and zero co-ordination. Use this service at your own risk.

Sky Sins

Aug 12, 2019 on Shopify

WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.

Bolt IoT

Jan 30, 2019 on Shopify

Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume. On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet. Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done. NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume. The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails. They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response. I wish I could add screenshots here as a proof of all the points I have mentioned.