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Customer reviews: Vamaship: eCommerce Shipping

Reviews (21)

Overall rating
3.8

What Merchants Think

Overall, merchants have mixed feedback about "Vamaship: eCommerce Shipping." While many appreciate the app's customer service and competitive pricing, others highlight significant issues with shipment handling, customer communication, and app support, especially as business sizes grow. This dichotomy suggests that Vamaship may be well-suited for smaller-scale operations but could potentially struggle with larger shipment volumes.

Key Strengths

  • Competitive pricing with standard pricing policies.
  • Effective customer care ensuring parcel delivery.
  • Wide coverage of COD pincodes in India.
  • Easy access to reports, dashboards, and invoices.
  • Strong partnerships with Tier-1 delivery partners like Fedex and BlueDart.
  • Supportive staff enhancing the logistics process.

Common Concerns

  • Poor communication with courier partners leading to issues in delivery attempts.
  • Inconsistent handling of large shipment volumes.
  • Problems with shipment tracking and proof of delivery.
  • Lack of responsiveness from customer support for escalated issues.
  • Technical inadequacies leading to operational mistakes, such as mismatched customer contact details.
  • Unexpected hold on shipments and payment records without clear communication.

Final Thoughts

"Vamaship: eCommerce Shipping" offers appealing features for small e-commerce merchants, characterized by competitive pricing and robust customer service. However, as operations scale up, merchants report substantial issues impacting service reliability and customer satisfaction. Merchants considering Vamaship should weigh these factors based on their business size and shipping needs.

The CAI Store

Jul 29, 2021  on Shopify

We have been using Vamaship for over a year now and are really happy with their services. The Backend team does a great job at understanding where they can improve and work on the feedback that is given.

Limpkin

Aug 09, 2020  on Shopify

They have lost our 13 shipments and nobody at Vamaship is taking the ownership of the issue now. Very poor service and zero co-ordination. Use this service at your own risk.

Sky Sins

Aug 12, 2019  on Shopify

WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.

Vinners Healthcare

Jul 22, 2019  on Shopify

I am using this app from last 1 year and its fantastic and best shipping apps for India. maximum covered cod pin cods and very friendly Customer Service

KITCHEN MART

Mar 21, 2019  on Shopify

best shipping provider in for Indian merchants. Keep the good work going Vamaship Team. They have the lowest rates for air and also provide 2 kg surface shipments along with surface 10kgs. Hope they are able to add a surface 5 kg slab as well in the future.

Bolt IoT

Jan 30, 2019  on Shopify

Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume. On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet. Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done. NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume. The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails. They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response. I wish I could add screenshots here as a proof of all the points I have mentioned.

Auctor Shoes

Jan 22, 2019  on Shopify

I have been using shipping aggregators and other partner apps for over one year and most of them brutally damaged my business. I started using VAMASHIP in December 2018 and within 40 days of consuming services and after shipping over 100+ orders, I have realised that there cannot be any better and personalised shipping services for an e-commerce business. I am so happy and delighted to have picked up VAMASHIP as our shipping partner. I had liked to list some really great plus pointers here: 1. Vama Customer Care is so effective in their approach that they ensure the delivery of every parcel which has been manifested from their dashboard. Until offcourse the customer is refusing. 2. Standard Pricing which doesnt bothers me while generating the shipment. 3. Easy Access to reports, dashboard, cod details and invoices of the payments being done. Very transparent too. "Competitors are far behind Vamaship"

The Summer House

Jan 22, 2019  on Shopify

We are very happy with the service. Their prices are competitive even though they use delivery partners like Fedex and BlueDart. We have been using them for more than 6 months and our customer delivery experience has improved.

Tarun Gill Fitness

Dec 30, 2018  on Shopify

We have been in the business of ecommerce for few years now. And shipping has been a pain area for us considering the complex processes of many shipping partners and their lack of servicing in certain restricted areas. Fortunately, we switched to Vamaship, they made everything so easy for us. Their supportive staff especially Nakul Bhardwaj has been a pillar to our logistics. Glad we switched to Vamaship. If you are serious about ecommerce, you should pay even more attention to shipping partners. And our recommendation is Vamaship. Truly exceptional service backed by supportive staff.

Geekcases

Jun 29, 2018  on Shopify

Service is Outstanding and Prices are Competitive plus they have Tier - 1 delivery partners like Fedex, BlueDart, Aramex, etc. We have been using them for more than 6 months and our customer delivery experience has improved by manifolds.

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