Live 1:1 Video Chat

Name: Live 1:1 Video Chat | Uptok Introduction Video
Uploaded: 2024-04-05T11:15:04Z
Duration: 1 min 33 s
Description: 1-on-1 Video Sessions with your Most Active Site Visitors

Live 1:1 Video Chat | Uptok

Develop by Shopify

$124.9-$249.9

/ Month

7 Days Free Trial

1-on-1 Video Sessions with your Most Active Site Visitors

Live intent detection

Stream & greet

Smart in-session interactions

About Live 1:1 Video Chat | Uptok

Launched Jun 14, 2021

Built by Shopify

Address

415 North Adams Street, Hinsdale, IL, 60521, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Offer human-first CX via live 1-on-1 video to your most serious customers right on the website.

Uptok is a Live Video Commerce app for Shopify stores, built for real-time 1-on-1 video with high-intent shoppers. No bots, no forms—just human-first conversations that convert. Unlike typical chat tools, Uptok prioritizes face time with the shoppers most likely to buy, helping you close more sales and create standout customer experiences. Our AI-driven algorithms ensure maximum face-time between your team and high-intent visitors—without the clunky chatbot experience.

Live Intent Detection – Connect instantly with your most serious shoppers
Stream & Greet – Wave hello and offer help via real-time video streaming
Smart In-Session Tools – Send coupons or suggest products during live chats
Teaser Videos – Add eye-catching video previews to engage site visitors
Fully Customizable Widget – Match the video widget to your store's brand

Pros

Facilitates 1-on-1 video sessions with high-intent customers
No need for clunky chatbots or forms, making it a seamless user experience
AI-driven algorithms ensure maximum face-time with serious shoppers
Allows for personalized interactions, such as product suggestions and discounts
Enhances customer engagement by enabling real-time video communication

Cons

May require significant human resources to handle video sessions effectively
AI-driven customer selection might not always be accurate
Could be intrusive for some site visitors who may prefer non-video interactions
Dependence on a stable Internet connection for both parties
Potential privacy concerns from customers as they interact via video

Top Helpful Reviews

The Little Monkey Company

Sep 25, 2021 on Shopify

My only area while using this app is trying to figure out the best time to meet my customers online. This app is brand new so getting the word out there is extremely important. Once the news spread, this app will be a game changer to ecommerce businesses. I promise you will see a significant rise in sales too.