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Customer reviews: UpsellPlus Checkout Upsell

Develop by Shopify

Reviews (126)

Overall rating
5

What Merchants Think

The "Plus Checkout Upsell+Free Gift" app is generally well-received by merchants, who appreciate its functionality and user-friendliness. It is particularly praised for significantly increasing revenue through its upsell features. Merchants report high satisfaction with the app's ease of setup and operation, along with exceptional customer service responsiveness.

Key Strengths

  • Exceptional customer support, with team members like Santiago and Jaap frequently mentioned for their helpfulness.
  • User-friendly setup process that makes it easy to implement upsell functionalities.
  • Effective at increasing Average Order Value (AOV) and generating additional revenue.
  • Responsive support team that offers quick solutions and customization to suit specific needs.
  • Works well as a seamless addition to existing checkout processes, enhancing functionality.

Common Concerns

  • Some merchants experience glitches or improper display when customizing their checkout features.
  • A few users report issues with additional charges and concerns about billing transparency.
  • Requests for more frequent performance updates for better immediate tracking of new offers.

Final Thoughts

Overall, the "Plus Checkout Upsell+Free Gift" app is highly recommended by merchants for its ability to enhance checkout with upsells and cross-sells that boost revenue. The app's standout feature lies in its superb customer service, which significantly contributes to its positive reception. While there are minor concerns regarding setup glitches and billing transparency, these are overshadowed by the app's effectiveness and support quality.

Art Bar Magazine

Jan 24, 2026  on Shopify

I highly recommend Upsell plus. Not just for the smoothly integrated Upsell buttons at checkout, but the customer service is unmatched. They got all of my products completely set up, and helped me make any changes. I have dealt with other third party apps that were impossible to get a hold of. Not these guys. Best service ever and a good product. And it has already lead to more sales.

Conturve US

Jan 16, 2026  on Shopify

Excellent App! Does what we need it to do without being obtrusive. We have seen massive ROI on the investment that we have made. Has a few features that we have not been able to find in other checkout upsell apps (Requires sizing info, customizable thumbnail, true upsell with cart widget etc.) However what sets it apart is the speed of reply from customer support. I bother them a lot with custom requests but I have yet to wait more than 2 minutes to receive a human reply. Amazing!

Sennheiser US - Sonova Consumer Hearing USA LLC

Dec 12, 2025  on Shopify

Walker & Hall

Dec 10, 2025  on Shopify

Atelier Kalle Hellzén

Nov 14, 2025  on Shopify

Amazing! What a great customer services and dev team. I had some initial issues setting up the app but Santiago and team went above and beyond to understand my use case and help make it work. Oh, and the functionality is amazing, I needed something that could work with variants to trigger upsells, and this was really the only app hat I found that delivered, and more. Thanks Team UpsellPlus, 6-stars.

Jelliebend

Nov 10, 2025  on Shopify

Super helpful App! Works very well and has helped us implement our upsell strategy with free gifts for purchases over a certain amount and upsell options. Support is great as well.

Filipp Jenikae Art Prints

Nov 06, 2025  on Shopify

amazing support. really. no work for me almost

Chomps

Oct 29, 2025  on Shopify

Couldn’t have been easier to set up! Their managed service and hands-on guidance make a world of difference – far beyond anything else we’ve tried.

LOWA Boots

Oct 29, 2025  on Shopify

We are having a great experience with UpsellPlus. It’s easy to use, and the upsells look clean and professional at the point of checkout. What really stands out is their customer service (shout out to Santiago and his team)—they respond quickly and always take care of any issues right away. The analytics clearly show it’s working, with a noticeable lift in our average order value. It’s made a real difference, and I’d definitely recommend it to anyone looking to boost sales. You'd be surprised at what a small nudge can do.

Happy420.de

Oct 28, 2025  on Shopify

Nice tool & very good/fast support!

Jugar N Spice

Oct 21, 2025  on Shopify

amazing! Santiago was so helpful. setting it up for e and even gave some cool suggestions for my site.

PLUFFI

Oct 17, 2025  on Shopify

Excellent customer service

Buff

Oct 16, 2025  on Shopify

Genuinely fantastic and near-instant support, and the app absolutely works.

P. F. Candle Co.

Oct 09, 2025  on Shopify

We’ve had a great experience using UpsellPlus to increase conversion and AOV strategy. We currently use their checkout and PDP upsell features, which integrate seamlessly with our store. The team especially Santiago has been responsive and proactive in providing performance insights and recommendations for new upsell opportunities. Their development support has been especially valuable, helping us customize features to fit our specific needs and brand experience. Overall, a reliable and collaborative partner for driving upsell performance.

facetheory.com

Oct 06, 2025  on Shopify

The app has helped us to improve AOV and the team at Upsell are very supportive when trouble shooting any issues

Le Tour

Sep 03, 2025  on Shopify

Great experience so far. The Upsell team (Santiago) took care of the entire installation for me, and sent me updates while doing it. The best part of it: It was incredibly fast.

Vitday

Aug 26, 2025  on Shopify

super buena atencion, de verdad te ayudan en todo y muy amables

ShopPOSPortal

Aug 25, 2025  on Shopify

Fantastic app and support!

Tokyo Central

Aug 12, 2025  on Shopify

Customer service is great, help me setup for my cart

KINNEBAR

Aug 05, 2025  on Shopify

This app served my needs perfectly. I was looking for a simple app to provide an add on item to my store and this is a great solution. The customer service was EXCEPTIONAL. Look no further. Santiago, you are a rock star!

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