I was having issues with my checkout and initially thought it was caused by the app. Max jumped in right away to help,we tried a few things within the app, but nothing seemed to fix it. Then Max went a step further and checked my Shopify dashboard. Turns out, my own manually set discounts were conflicting with the ones from Koala, which caused the issue. Incredible customer service, Max really went above and beyond. And the app itself is great

21/6: 10/10 customer service. Only app that actually works without issues to add gift with purchase. Thank you 2/7: Updating my review. Support is amazing, had a question and they built out a new feature in a couple of days. Wow. The ROI on this app = Great

The app is easy to set up and works seamlessly with our Shopify store. It made upsells and free gift promotions incredibly simple to implement. The support team has been very helpful and quick to respond whenever we had questions. Highly recommend if you're looking to boost your average order value with minimal effort!

The app is expensive, but does the job quite nicely. Alina and Max assisted me along the way, and fixed the issue I had quite quickly. I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.

i’ve tried several apps for promotions, but THIS ONE is by far the most effective. the setup was straightforward, and the features are flexible enough to meet all my needs. the automation saves me a lot of time, and my customers LOVE the discounts. support has been quick to resolve any issues i’ve had. Great app overall.

I've downloaded multiple "free gift" and upsell apps and this one is my favorite, hands down. I'm not a Shopify expert by any means so the simpler the interface, the happier I am. It's very straight-forward and I was rolling along soon after I downloaded it, adding offers to my site that I've been meaning to do for ages. I trained someone else soon afterward and she's already cruising along herself, knowing nothing else about Shopify! I love the clean look that the customer sees as well. There are options to customize it with different color variations and custom icons. Lastly, the customer support is amazing. They are quick to reply, professional, and genuinely listen to feedback so they can make the app better. I don't have any reason to stop using this!

I’ve been using Koala Upsells & Gifts for my store, and the experience has been fantastic! The app is user-friendly, and the features work seamlessly. Recently, I contacted support with a question, and Max from the team was incredibly helpful—quick response and resolved my issue efficiently.

Perfect way to make it easy for people to get a free gift with a purchase. You can also adjust like EVERYTHING to your liking and according to your brand colours so it matches your shop perfectly. I LOVE IT

It was pretty simple to set up a free gift to auto add to cart, Louie was very helpful when I was trying to change the gift icon on the pop up to a different image.

Great app, very user friendly, it help us reward our customers. Very simple to use, really. Customer support is really fast and responsive at any time