Until customer support responds and provides a solution for their application, this negative review will remain visible for everyone to see. I also contacted Shopify support, as this has been the worst experience I’ve had with an app. We've encountered a recurring issue where customers could place an order without uploading a photo. I have been facing this issue for over two years since becoming a customer. While the support team was initially helpful and communicative, they have since completely ignored me, often not responding for weeks or even months. When we first reported the issue, they asked us to collect more data to help identify the problem. Months went by with no solution. Eventually, they added a line, _Custom, in our Shopify admin to track why photos weren’t being uploaded. However, as more time passed and we continued receiving orders without photos, we gave up on waiting for a fix. I repeatedly requested that they remove the _Custom field they added, but they never did. The problem remained unresolved, so we ultimately had to abandon the requirement for mandatory photo uploads. Imagine paying for an app for over two years and customer support to treat you like you're some sort of spammer.

the product does not save pictures this 1. After deleting the application, I reinstalled it again, it wants the 1-month fee I paid again, this 2 other applications are more comfortable, believe me.