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Customer reviews: File Upload by Uploadery

Develop by ShopPad Inc.

Reviews (400)

Overall rating
4.7

What Merchants Think

"File Upload by Uploadery" has received mixed feedback from merchants. While some users have praised its functionality and the quality of customer support, others have reported significant issues with app reliability and transparency, particularly with updates affecting their business operations.

Key Strengths

  • Excellent customer support and quick response times.
  • Ease of installation and implementation, even with custom themes.
  • Ability for customers to upload files, enhancing conversion rates and sales.

Common Concerns

  • Lack of essential cart editing features, which are included in other apps.
  • Poor communication and transparency regarding app updates and issues.
  • Ineffective handling of Shopify updates, leading to loss of sales.

Final Thoughts

Overall, "File Upload by Uploadery" offers valuable features that many merchants appreciate, notably its easy installation process and responsive customer service. However, merchants must weigh these benefits against notable drawbacks like incomplete functionality and reliability issues. The app is beneficial for those who can manage these risks and need a custom file upload solution.

Fc Sports

Feb 06, 2025  on Shopify

Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.

charmboxkids

Jan 28, 2025  on Shopify

Customer support is amazing. The install team was able to make several updates for me within hours of my request. Having file upload saves us so much time

KRO CLOTHING

Oct 31, 2024  on Shopify

Support is amazing, couldnt find a way to install (my issue not app) support done it all for me with no issues

Lorendi

Oct 04, 2024  on Shopify

Terrible app. Was stuck on upload for dozens of customers including myself when testing it after realising i lost out on a lot of money thanks to this.

Zambrero

Sep 25, 2024  on Shopify

This is by far the best custom upload app I have used. Even with a custom theme, their documentation is clear and easy to implement. Had this set up in 10 minutes and working like a charm!

J-Ones Kustoms

Nov 23, 2023  on Shopify

This has helped increase my sales 50%!! Customers are more likely to buy if they have a way of uploading their photos themselves.

Selah

Sep 28, 2023  on Shopify

Customer service is quick and excellent. I had a few issues installing it into my website and they sorted it out quickly.

NY CAKE POPS

Aug 03, 2023  on Shopify

⭐️⭐️⭐️⭐️⭐️ I installed this app about 3 years ago and recently updated my theme and for some reason it didn't installed my apps. I reached out to them and they fixed my issue in minutes. I cannot recommend enough. Love this app and their costumer service. Thank you team!

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