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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (1,051)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Giftik

Jul 04, 2024  on Shopify

I am extremely disappointed with the UpCart Cart Builder app. Despite the clear terms stating that no charges would be made if the app is uninstalled during the trial period, I was still charged. I ensured that I removed the app well within the trial timeframe, yet found an unexpected charge on my account. This experience has been frustrating and feels like a breach of trust. If a company cannot uphold its promises during the trial period, it raises serious concerns about their reliability and transparency. I urge potential users to be cautious and double-check all terms before committing to this app. I hope the developers address this issue and improve their billing practices to avoid misleading other users in the future.

Fraterworks

Jun 29, 2024  on Shopify

Easy to install, really great product and service that is incredibly rare these days: personal, immediate and accurate. Thank you for a great product that helps fill the gap where shopify (yet again) falls short.

Delaric

Jun 24, 2024  on Shopify

Excellent customer support, they solved my problem in less than 5 mins, the features on the app are great too ! Exactly what i was looking for.

Slingshots Australia

Jun 24, 2024  on Shopify

10/10 - Not only is this app fantastic and highly customizable - the staff will go above and beyond for anything you need. I use this app on all my stores and would never use anything else. The in-cart upsell has made a significant increase in my store's revenue and average order value. Particularly I would like to mention Mark, his attitude is 10/10 and he has helped me out in many ways. This company really does go above and beyond

LeMora

Jun 23, 2024  on Shopify

The customer service here is A1!! My customer service rep (Patti) was absolutely superb!! She knew exactly how to walk me to getting my problem fixed and I can say she knows her stuff!! I would definitely recommend people to use UpCart!! Thank you again Patti!!!

Kiddo Lingo

Jun 22, 2024  on Shopify

Great app, great support. This app has immensely helped my AOV. Even if its just a few extra dollars from shipping protection each sale or bundling with other products, this app is a no brainer. I had a couple of issues with the load time lagging on my theme however support were prompt and had multiple solutions which fixed it in no time. Its great to have an app that is easy to use, works, increases profit, and has great support. Highly recommend. Thanks to Mark and Michelle for their assistance.

Platinum Racing Products

Jun 18, 2024  on Shopify

App works super well and tech support helped me configure the app with a few other apps we currently use also!

Golf Course Lawn Store

Jun 15, 2024  on Shopify

Cart was very easy to install and integrate with our existing theme. It's already increasing average order value and saving our customers time since they get what they need conveniently. HIGHLY recommended.

BlueRidge Co.

Jun 13, 2024  on Shopify

Very intuitive app that has paid for itself in upsells and increased conversion rates! Highly recommend!

FreshyFan

Jun 04, 2024  on Shopify

rarely impressed, smooth application , good customer service. Mark you're legend bro knows exactly what he is doing! great work.

WhatUNeedOnline

May 30, 2024  on Shopify

I would recommend this app, it offers great value and has great customer value with a support team that responds quickly and helpfully!

Ancestral Cosmetics

May 07, 2024  on Shopify

Easy to install and set up. Comes with all the options you need for a high converting store. Plus their customer support is world class, fast and pleasant to deal with. World class experience using UpCart!

Fresh Frenzy

May 03, 2024  on Shopify

Excellent app, excellent features and excellent customer support. Really simple to use. The cart looks great. Converts very well too. and customer service is always there to help when needed.

Little Wonder Explorer

Apr 30, 2024  on Shopify

UpCart has increased our AOV and has given the customer a better cart experience. I had a question how to change the check out button text and Mark from UpCart helped me within a minute. Great App and great service!

Six by Eleven

Apr 26, 2024  on Shopify

I INSTALLED THIS APP YESTERDAY AND GOT LIKE 10 ORDERS AFTER INSTALLING IT. THE APP CHARGED ME THE MONTHLY SUBSCRIPTION WHICH IS FAIR BUT IT ALSO CHARGED ME A "USAGE FEE" WHICH IS NOT MENTIONED ANYWHERE. I SUBSCRIBED TO THE 15$ PLAN FOR 50 ORDERS. THIS APP CHARGED ME $90. THIS IS RIDICULOUS FOR 10 ORDERS.

The Barrel Tap

Apr 24, 2024  on Shopify

Patti was one of the best customers services person we have ever worked with. Not only she took a call at 8PM but helped us get set up in 30 minutes things that would take us few hours to get set up properly and run smoothly. Highly recommend this app just based on the support we got today.

Buddies Pet Shop

Apr 23, 2024  on Shopify

BE VERY CAREFUL USING THIS APP!! Will cause double counting in your analytics impacting audience signals and remarking efforts. When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer. I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

My Store

Apr 23, 2024  on Shopify

Got a reply from Patti and Mark within a couple of minutes of sending a message and helped straight away, Great app and awesome customer service! would definitely recommened UpCart!

ActionGlow™

Apr 22, 2024  on Shopify

Worked with Mark from the customer service team to best match our original cart design and he nailed it. Mark has been assisting me all day fixing and tweaking small lines of code to create a quality cart design with many upselling features! So far the experience with UpCart and their team has been great!

Henning Eyewear

Apr 16, 2024  on Shopify

Very nice support team who helped me with all my questions. A very nice way to increase AOV aswell, recommend.

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