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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (698)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Luxara

Aug 17, 2024  on Shopify

Had a problem getting some of my settings to work, so i contacted live chat and got paired with Michelle. She responded very quick, resolved my issue within minutes and even gave me some recommendations. Amazing customer service and software.

onewith

Aug 14, 2024  on Shopify

UpCart saved the day for us; offering a much more reasonably priced dynamic cart solution for our Shopify store. Not to mention the exceptional customer service....Cameron was nothing short of phenomenal. During our initial call, Cameron not only guided us through the setup but also had our cart ready to go live by the time we finished the call. His expertise and dedication are the gold standard for app sales reps! If you’re looking for a powerful, reasonably priced dynamic cart solution with top-tier support, UpCart is the way to go. We couldn’t be happier!

Curlytops

Aug 08, 2024  on Shopify

Dom answered all of my stupid questions and was super helpful during the installation process of UpCart.

Natura&Bontà

Aug 08, 2024  on Shopify

We have been using this app for months and we are enjoying it. The support is very helpful in solving the problems we have presented. Recommended, thanks

Joga Bonito

Aug 07, 2024  on Shopify

Mark from UpCart was so fast and professional. Probably some of the best customer experience I have had from an app on the Shopify store.

Fourhike Outdoors

Jul 30, 2024  on Shopify

This is a must-have app for all stores. It has significantly increased my AOV, and the customer service is excellent! Highly recommend it!

FastrLabs

Jul 29, 2024  on Shopify

Perfect and quick custommer support. Opened the chat and asked if they could help me with an issue and within couple of hours, while I was having lunch, they fixed the code and fixed the issue. I just sent them a message with a screenshot so they could understand the problem I had. Very good app (a must for any store or brand) and customer support. Thank you John.

Limitless X

Jul 25, 2024  on Shopify

Great app and even better customer support - spoke with Cameron and he coded everything I needed to customize my cart within minutes the guy is a machine. Super happy with the experience

J.Harlow

Jul 25, 2024  on Shopify

Best app ever, with the best customer service,Dom is Amazing... I don't think its possible to run a store without UpCart.

Menworks®

Jul 24, 2024  on Shopify

Pros- 1.)Easy to use and configure 2.) Available everything in hand like 3 steps progress bar 3.) Easily integrates with the theme CONS- CHARGES ARE WAY TOO HIGHER DOING 1000 ORDERS AND USED UPSELL IN 60 ORDERS CHARGED ALMOST Rs.8000 including subscription fees and it shocked me when i saw the usage charges at the end of month (my bad) Neutral, one can find a few more apps cheaper than this as one may need to configure other with a much more hassle but it is only a 1 time job to configure it.

Hara Boutique

Jul 21, 2024  on Shopify

This is NOT worth! it has been 4 days and the app is still glitching a lot. The shipping protection doesn't stay on if you go from checkout back to the store, and the app sometimes even removes items from the cart. I've notified support and all they say is "we're working on it"

Capy-era

Jul 20, 2024  on Shopify

I tried other cart drawers app, always had issue with conversion rate. With UpCart, it not only helps to increase AOV, but also helps Conversion rate as well. Not to mention, customer service reps are top notch. Michelle was especially helpful + insightful with all of our questions. Thank you Michelle!

Jackson Vale

Jul 16, 2024  on Shopify

I recommend this app to anyone who's trying to make extra money on top of their sales. It's easy and simple to use

Canvas Case

Jul 16, 2024  on Shopify

Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.

INKLY

Jul 14, 2024  on Shopify

John provided exceptional assistance. Not only did he promptly resolve the issue I was experiencing, but he also took the time to explain where I could locate the custom code he implemented for my store. His dedication to customer service was truly commendable. Thank you, John!

Rosland Ridge

Jul 14, 2024  on Shopify

Amazing customer support from Dom. Needed to add some code and was very quick and effective. Highly recommend this app!

Pulse of Potential

Jul 13, 2024  on Shopify

Love the app! And the support is amazing, they help you custom code changes if needed. Would highly recommend!

Filo Milano

Jul 13, 2024  on Shopify

The support staff was super respondent and added code for me instantly. Immediately saw a increase of sales.

TheMoneyMarker™

Jul 12, 2024  on Shopify

Very execellent support. She(Dom) knew exactly how to walk me to getting my problem fixed. I would definitely recommend people to use UpCart!! Thank you so much.

Kenzy's

Jul 11, 2024  on Shopify

Michelle was really helpful and quick to solve my problem! Just a great experience! Thnx Michelle, 5 star all the way!!!!

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