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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (698)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

SkyCellar

Sep 06, 2024  on Shopify

Patti was awesome she solved all of my problems right away! I also would like to note how great this app is because it offers a clean cart page that works smoothly with my theme. Highly recommend this to anyone looking for a smooth fast cart experience to add to their site!

Cozylore

Sep 05, 2024  on Shopify

app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support

Leonau

Sep 04, 2024  on Shopify

Had a chat with Mark regarding some problems i faced. He was very attentive and fixed my issues in no time. Best cart drawer app i have tried personally.

Cali Tiger

Sep 04, 2024  on Shopify

"Disappointing Experience - Lacks Key Features and Poor Support from John" I had high expectations for UpCart, but it ended up being a big letdown. The platform is missing key features that are crucial for a smooth e-commerce experience. To make matters worse, after I uninstalled it, it left behind a lot of code on my website, which caused unnecessary clutter and required manual clean-up. I reached out to support, specifically to John, but he was completely unresponsive, offering no help at all. Overall, UpCart is not worth the trouble. Stay away if you want a reliable and well-supported product!

Carbon Case Dealer

Sep 01, 2024  on Shopify

We’re really happy with this app, it has all the functionality we would ever need. The support has been fantastic, especially thanks to Pierre and Jacinda. We truly appreciate it!

GYM CHERRY

Sep 01, 2024  on Shopify

My theme didn't have a nice cart drawer so I downloaded UPcart app and it made my cart drawer 10X better. Also had some issues but customer service was on it and fixed it within 10 minutes

SublimeSupps

Aug 31, 2024  on Shopify

Had an issue with people adding items to their cart, within a few minutes their support agent Patti replied and helped me identify and fix the issue. This is how a Shopify app should run, quality support is super important. Highly recommend!

Pawsome Brush

Aug 31, 2024  on Shopify

Solid support team, worked with Michelle and we were able to come to a reasonable solution. Honestly more helpful than shopify support since these guys actually know their software.

Diamoray

Aug 30, 2024  on Shopify

Best Cart app there is, has all the features, really cant go wrong, helpful and friendly customer service, the best!

Yourstorepro

Aug 28, 2024  on Shopify

Amazing app. Has all the things I need for upsells. Would be nice if you guys give 30 days trial period instead of 14 :)

FemmeVilla

Aug 28, 2024  on Shopify

Well I had an issue setting up my upsell I contacted support within 2 minutes they responded and I was able to fix the problem thanks to Michelle.

BUIJO

Aug 28, 2024  on Shopify

Amazing help by Michelle, she did everything to help me customize my cart to my liking. Thank you for the exceptional customer service !

Auro Essentials

Aug 27, 2024  on Shopify

Just installed it on our store, and the process was super simple and straightforward. The support team has been fantastic—quick to respond and incredibly helpful throughout the setup. Excited to see how this helps increase our cart size!

Carrot & Stick

Aug 27, 2024  on Shopify

Patti has been very helpful with setting up the widget. She is very responsive and problem solver which is most appreciated. Thanks!

Paws For Gifts

Aug 25, 2024  on Shopify

I want to express my sincere gratitude to Jacinda from your customer service team. Her assistance was exceptional, and she provided the most helpful, concise, and accurate support I've ever received from a Shopify app company. Her expertise and efficiency were truly impressive. Thank you for having such a valuable team member!

Looshi

Aug 24, 2024  on Shopify

Great app, have been using for a while now. Always available to quickly solve any issues. Highly recommend.

NotoriaShop

Aug 23, 2024  on Shopify

Really helpful app! Michelle from customer support really made an effort to address the issue i had.

errival

Aug 23, 2024  on Shopify

Great app , all the features you need for upsells on your cart/cart drawer. Also has a second app called Aftersell for your checkout upsells also. Staff always on hand to help if you get stuck on something. Would recommend!

Pesado

Aug 19, 2024  on Shopify

I've had 2 issues that the team helped me with instantly over the past 2 days. Their response time was extremely fast and had multiple people working on the issue to resolve within minutes! Couldn't recommend these guys enough.

OCATI

Aug 18, 2024  on Shopify

Great support. Support solved my technical problem with upcart bugging on mobile. I couldnt scroll anymore and there was a beam on the right side. The team directly helped me out.

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