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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (1,051)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Pixie Wing

Sep 25, 2024  on Shopify

The functionality of the Mini Cart is worth $14.99 per month - the price that appears next to the app in Shopify's app settings. However, I found out today that UpCart have been taking $75 per month from us, due to 'usage fees'. Machiavellian pricing tactics are at play here. There is no way this app is worth $75 per month ($875 per year!). Best advice is to hire a developer from an online marketplace at $10 per hour and get them to build you a Mini Cart with all the function you require.

miluna

Sep 25, 2024  on Shopify

Great app. Really great customer service and the conversion and AOV are increased dramatically. I couldn't believe it myself. Absolutely recommended.

TIGHTIES

Sep 24, 2024  on Shopify

I had the absolute pleasure of working with Jordan from the support team at UpCart Cart Drawer, and I can't express enough how impressed I was with the level of service I received. Jordan was an incredible asset throughout the entire process. From the moment I reached out, the response time was lightning fast—less than a minute! In today’s world, where long waits and slow responses are the norm, this was a breath of fresh air. Jordan quickly understood my needs and was able to resolve every issue I had with absolute precision. Not only did he assist me with my concerns, but he also executed all the changes exactly as I requested, without missing a beat. His attention to detail, professionalism, and thorough knowledge of the UpCart Cart Drawer app truly stood out. He ensured that my cart was customized and functioning just the way I wanted, and he did so with remarkable efficiency. If you ever have the chance to work with Jordan, consider yourself lucky. His expertise, patience, and commitment to customer satisfaction are beyond exceptional. It’s rare to find such dedicated support, and I can confidently say that Jordan sets the gold standard. UpCart is fortunate to have him on the team! Highly recommend Jordan for all your support needs—trust me, you won’t be disappointed!

Holtsee Australia

Sep 23, 2024  on Shopify

Have found the app to be great so far. Was simple to add to our website. We also wanted to make the sticky cart icon smaller and John was so helpful. Changed it straight away for us, was easy and really quick service. Definitely recommend!

ÉLÉMENTS

Sep 21, 2024  on Shopify

I recently reached out to Upcart support regarding some translation issues on my Shopify store aimed a certain language speaking customers. I was having trouble changing certain phrases like "discounts" and "your cart is empty." The support team was incredibly responsive and guided me to the Cart Editor's Settings, where I found the Translations option. I really appreciated how friendly and patient they were throughout the process. I felt a bit silly for not noticing the solution myself, but Michelle reassured me that I could always reach out for help. Overall, my experience was fantastic! Thank you, Upcart team, especially Michelle for your exceptional support!

TRUE BEAUTY GLOW

Sep 20, 2024  on Shopify

This app is amazing to drive for sales for free. Their support is always the best and faster than any app on shopify. Michelle helped me today and was quick to help and was the best

Made of Tomorrow

Sep 18, 2024  on Shopify

Launched the app today with not too many challenges - all were able to be sorted our with support very swiftly. Customisation was easy with a little CSS knowledge. Support with Lillian was great too. Hoping to see some AOV increases with the features the are available with Upcart. Nice work

The Christmas Light Emporium

Sep 18, 2024  on Shopify

Upcart is the easiest to set up, most functional, most customizable, fastest loading, high converting, and best supported cart apps that we have tested. Highly recommended.

Luvo Store

Sep 14, 2024  on Shopify

Michelle from customer service has consistently delivered an exceptional experience that goes above and beyond. Her responses are lightning-fast, and she's been incredibly helpful at every stage. A++

Elmroth London

Sep 13, 2024  on Shopify

the support was extremely fast, and she helped me with what i needed. also a great app to increase cvr.

BUIJO

Sep 11, 2024  on Shopify

Amazing help by John , he solved the issue in 5 min. Thank you for the exceptional customer service !

ELLA ZANETA

Sep 09, 2024  on Shopify

Problem solved in less than one minute, with clarity, a visual demonstration of how to do it, and straight to the point. Thank you, Patti!

Crystal Clear Arizona

Sep 08, 2024  on Shopify

Mark was incredibly helpful, instant results and full knowledge base! Great support and incredible API hats off to the developers and hiring staff in charge of Mark - he's a great asset to your team.

MATCHAFLIX

Sep 08, 2024  on Shopify

The technical support for UpCart is nothing short of incredible. The team is responsive, helpful, and always available to assist with any queries. The app itself works flawlessly across different markets, making it a great tool for global businesses. One of the best features is the ability to set different cart thresholds for offering free shipping gestures, depending on the customer's country. This level of customization is perfect for businesses looking to optimize their checkout experience for a diverse international audience. Highly recommended!

Indyeva

Sep 07, 2024  on Shopify

I had a problem during a Sunday, and Mark helped me so quickly and kindly! So happy with this support team :)

Cozimami

Sep 07, 2024  on Shopify

Patti helped me with different things I could not change myself, great patience and dedicated her time to help me with everything I needed. TY

ICON Israel

Sep 07, 2024  on Shopify

The support team is amazing, within a minute I already got a reply and any support you might need will be handled swiftly.

SkyCellar

Sep 06, 2024  on Shopify

Patti was awesome she solved all of my problems right away! I also would like to note how great this app is because it offers a clean cart page that works smoothly with my theme. Highly recommend this to anyone looking for a smooth fast cart experience to add to their site!

Cozylore

Sep 05, 2024  on Shopify

app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support

Leonau

Sep 04, 2024  on Shopify

Had a chat with Mark regarding some problems i faced. He was very attentive and fixed my issues in no time. Best cart drawer app i have tried personally.

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