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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (1,051)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

SimplyKoolThings

Oct 24, 2024  on Shopify

I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!

Lehmani

Oct 22, 2024  on Shopify

Honestly, this team is amazing. I had some questions and requests for special customizations when setting up my cart and the team was very fast to help me with them. You can have a great app, but if the CS is not quick to respond and help you - you can lose money on lost sales - not the case with this app! Can't wait to see the results!

lumiies - high visibility

Oct 16, 2024  on Shopify

Very quick assistance, excellent customer service – and we're very satisfied with the app. With this app, we were definitely able to significantly increase our conversion rate.

Golf Ball God

Oct 15, 2024  on Shopify

John was super helpful and fixed my issue immediately and now i can upsell in my cart perfectly :) i would definitely recommend this app to anyone

Artifey

Oct 15, 2024  on Shopify

Tolle App und sehr schneller Kundensupport der mir sofort weiter helfen konnte, kann ich nur empfehlen

doyos

Oct 14, 2024  on Shopify

as other users already written. this app is so buggy, that it destroys your business. it added random products to cart without displaying them, after hours the customer service told me he opened a ticket! sometimes they dont answer! the other day the add to cart button was not working and i made zero sales, till i found out! found every day another error and they charge 50€ for this! uninstalled it! customer support needs hours to answer, it seems like its not neccesary to take care when the easiest functions not working! do not install this app!

ettoaustralia

Oct 14, 2024  on Shopify

Very easy to install and set up in no time. Dom was very helpful with clarifying how to do some things when I couldn't figure it out.

Lunaris

Oct 13, 2024  on Shopify

Great app, really improves my CVR and AOV, very helpful staff who are incredibly responsive and effective. I have used upcart on multiple stores and there has yet to be an issue they could not fix!

Mia Montreal

Oct 08, 2024  on Shopify

Awesome support team. Jordan helped me super quick and helped me with my custom changes for my cart. This is exactly how you want a support team to function.

ARMRA

Oct 07, 2024  on Shopify

I cannot say enough amazing things about UpCart / AfterSell and the support!!! Support team hopped on last minute when I urgently needed to migrate from a competitor app to UpCart due to some issues with conversion on the other. Patti hopped on a call with me close to 11pm at night to walk me through the launch and it could not have been an easier launch. The ability customize the cart and easily has already been a game changer. Cannot thank the team enough!

Drafts Site

Oct 07, 2024  on Shopify

We have had a great experience with the UpCart app. It's super easy to use, and the support team has been super responsive with any questions we have had. Thanks, UpCart team!

Kawaii Side

Oct 04, 2024  on Shopify

Great app, it has a team that helps with any issue and the store's conversion increases a lot with it.

CruiseCrafts

Oct 02, 2024  on Shopify

Discount codes wont work, sort of like their non existent customer support. I watched their support chatbox for 3 hours with ZERO replies - Pure garbage.

Contoura Collective

Oct 01, 2024  on Shopify

Great app, think it will help my conversion rate hugely. Also, amazing support team - John was very helpful!

Zing Bars

Sep 29, 2024  on Shopify

Our experience with UpCart has been excellent! The platform is user-friendly, and the upsell features have been highly effective. Plus, the customer service is super helpful and typically responds quickly.

Avoa

Sep 29, 2024  on Shopify

Support answers fast and is very competent. Side cart is easy to optimise and the interface is very user friendly. I'd recommend it

ZylerPets

Sep 27, 2024  on Shopify

Had a bundle and cart problem, where the bundle and cart wasnt matching. Spent over 2 hours trying to figure this out, watching youtube and reading forums. They have really tech savy support, and not just click and paste robots. Dom was really helpful and trying to solve the issue, asking me questions about what apps and theme im using, eventually leading to the the issue was with another bundle app

Luminara

Sep 27, 2024  on Shopify

Amazing app with even better customer service. Michelle solved all my problems quickly and effectively.

Official Gotcha Bros App

Sep 26, 2024  on Shopify

Great support from Michelle absolute legend from actually going into my store and fixing the issues, thanks for the help, I really appreciate it

Van Zanten

Sep 26, 2024  on Shopify

The app works super well for us! They can even customise little things for you if you ask for this. We are definitely happy with it. We got help from Jacinda. She helped us a lot! Then I got help from Mark for another special customisation. He also helped me quickly and well. there are many customisations that you can do. They help you in a matter of minutes.

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