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Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (698)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Weston Beck

Dec 26, 2024  on Shopify

Dom was really helpful solving my issues! Their support is great and the app itself generated for me lot more revenue due to features they provide. It's amazing.

RIVAL AMSTERDAM

Dec 25, 2024  on Shopify

Decent app but charging crazy amounts. They only provide some coding and then charge such a big fee. I would not recommend this app and recommend another app that would be more affordable.

treame©

Dec 25, 2024  on Shopify

The best cart you can probably have. The support by Aina was awesome. She helped me out and could fix my problem in a few seconds!

Crown Forever

Dec 20, 2024  on Shopify

Fantastic app! The upsell features have significantly increased our cart conversions, and the customer service team is top-notch—responsive, helpful, and truly dedicated to helping us succeed. Highly recommend it to anyone looking to boost their sales!

Le Coin du Jeu CA

Dec 18, 2024  on Shopify

Had issues with translation, and Hailey quickly helped me set it up. Really easy app to implement !

Aspire Home

Dec 16, 2024  on Shopify

Jacinda was incredibly helpful in resolving the Upcart app installation issue on my Shopify store. She was prompt, knowledgeable, and made the entire process smooth and hassle-free. I truly appreciate her expertise and excellent support. Highly recommend her for any Shopify assistance!

CarPlayBox

Dec 13, 2024  on Shopify

very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!

Crest Harbor

Dec 11, 2024  on Shopify

I've had Upcart for about a year now and no problem so far. It has definitely helped increase sales.

ivory-sydney

Dec 09, 2024  on Shopify

I am extremely dissatisfied with the service. The team provided no individual assistance for coding or app adjustments, instead directing us to self-help articles. Despite configuring the app correctly for our market's currency, it displayed prices in USD instead of AUD, preventing us from making immediate sales. Unfortunately, the team lacks a development team and suggested we either code the fix ourselves or hire a professional. For a $30 app, this level of support is highly disappointing. Most Shopify apps priced above $12-$15 typically include developer support to resolve issues stemming from the app's programming. would recommend the app for that price!

Tuffa Boots

Dec 09, 2024  on Shopify

Really helpful, John helped and sorted our problem within minutes. App works great, especially the upsells to add products on at the end.

The Poop Coffee

Dec 08, 2024  on Shopify

Doesn't work- Not a fan of apps that hold my customers ransom in such a way. 5 Days into my Selling Plan trial it disabled all purchases (not just upsells) demanding I get a Selling Plan despite being on the "free" trial for it.

OptiHomea

Dec 06, 2024  on Shopify

Amazing !!! Patti fixed my problem so quickly, she was really nice and very professionnal. Thank you so much !!!

ANITIALS

Dec 05, 2024  on Shopify

Hailey was very very helpful. I'm so grateful i found her helping with all my questions and doubts! thanks!!!!

Jetset Essentials

Dec 04, 2024  on Shopify

Hailey was great; she was able to fix the issue where nothing would show up in the cart. Very quick support. Thanks Hailey

Icora Dublin

Dec 04, 2024  on Shopify

John from customer service was amazing! He helped me quickly and efficiently, resolving my issue in no time. Very satisfied with the service!

Skwosh

Dec 01, 2024  on Shopify

We were experiencing a high volume of customers having issues with their mobile and Ipad purchases because of a Chrome update preventing changes in qtys and not adding upsells. Patti was very helpful and solved the problem efficiently ( and completely!). We're very happy to be able to get back to normal BFCM sales!

Glamour Jewels

Dec 01, 2024  on Shopify

This is the best cart drawer app!! Thank you so much Mark, he was very helpful and quick! I highly recommend this app :)

Zakelijkgemak

Nov 28, 2024  on Shopify

Klantvriendelijk en denk mee naar oplossingen, hebben verstand waar ze overpraten. Het bedrijf maakt gebruikt van AI bots om gewone vragen te beantwoorden, naar mate de ingewikkeldheid springt hier iemand direct bij.

Simple Germany

Nov 28, 2024  on Shopify

I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales. Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers. Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop. However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!

LORD CULTURE

Nov 27, 2024  on Shopify

This app is excellent! I was able to set it up perfectly with some custom CSS. Initially, it wasn’t functioning due to interference from other apps, but customer support went above and beyond to help me. It took a bit of time to pinpoint the issue, but I’m glad they resolved it just in time for our Black Friday launch!

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