Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.

UpCart is an incredibly useful app that enhances the shopping experience with its seamless functionality. What truly sets it apart is its exceptional customer support—quick, efficient, and always ready to help. Whenever an issue arises, their team responds promptly and effectively, ensuring a smooth experience. Highly recommended for anyone looking to optimize their cart system!

Extrêmement déçu par le support client et technique. Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes. Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution. L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète. Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.

Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!

Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support

Hailey the team are brilliant super supportive and ready to help. I was having an issue with my cart draw. They were support detailed with their investigation and resolved my issue. This happened just before a new product launch too so they saved me going back to the client with disappointing news we would have to delay. 5-stars!!!

Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app

I always recommend this app to fellow biz owners because it's the go to cart customization app I've used that delivers great support and results. Michelle has been very helpful in gathering helpful resources and also sometimes give good suggestions that our business could use. Definitely recommend!

This app stood out to me because it had a mark "built for shopify". Truly everything works perfect and the service? top notch. John was very quick to help me out with the few additions I wanted to add to my cart. 10/10 Recommend!

super fast and clear help, never had such a quick customer service experience! thank you so much! best app ever for shopify!

The support is excellent and very quick. The app is easy to understand and set up, and I’m looking forward to hopefully increasing my revenue with it soon.

Lillian is very quick and efficient! She replied with a video to make it simple and clear! Thank you so much!

Patti was awesome! She was quick to resolve any and all questions I had regarding setup. Less than 24 hours of installing app, upsells are already coming in!

Support provided by Patti was 10/10. Clear communication, clear understanding of my issue and very short resolution time for the fix. Thanks again Patti!

Great app, great customer service - always prompt in their responses and easy to deal with. Highly recommend to other brand owners.

initially encountered some compatibility issues, but their team stepped in and resolved everything promptly. Highly recommend for anyone looking to enhance their cart functionality

Great app, you can do all kinds of things with it! Also great customer support, there was a code showing and I immediately got a clear answer. Definitely recommend!

Dom was really helpful solving my issues! Their support is great and the app itself generated for me lot more revenue due to features they provide. It's amazing.

Decent app but charging crazy amounts. They only provide some coding and then charge such a big fee. I would not recommend this app and recommend another app that would be more affordable.

The best cart you can probably have. The support by Aina was awesome. She helped me out and could fix my problem in a few seconds!