UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

ZylerPets

Sep 27, 2024  on Shopify

Had a bundle and cart problem, where the bundle and cart wasnt matching. Spent over 2 hours trying to figure this out, watching youtube and reading forums. They have really tech savy support, and not just click and paste robots. Dom was really helpful and trying to solve the issue, asking me questions about what apps and theme im using, eventually leading to the the issue was with another bundle app

Luminara

Sep 27, 2024  on Shopify

Amazing app with even better customer service. Michelle solved all my problems quickly and effectively.

Lorena

Sep 27, 2024  on Shopify

Dom is the goat. support is very helpful

Official Gotcha Bros App

Sep 26, 2024  on Shopify

Great support from Michelle absolute legend from actually going into my store and fixing the issues, thanks for the help, I really appreciate it

Van Zanten

Sep 26, 2024  on Shopify

The app works super well for us! They can even customise little things for you if you ask for this. We are definitely happy with it. We got help from Jacinda. She helped us a lot! Then I got help from Mark for another special customisation. He also helped me quickly and well. there are many customisations that you can do. They help you in a matter of minutes.

Non Duality

Sep 25, 2024  on Shopify

Mark assisted me very quickly! Excellent customer service!

miluna

Sep 25, 2024  on Shopify

Great app. Really great customer service and the conversion and AOV are increased dramatically. I couldn't believe it myself. Absolutely recommended.

TIGHTIES

Sep 24, 2024  on Shopify

I had the absolute pleasure of working with Jordan from the support team at UpCart Cart Drawer, and I can't express enough how impressed I was with the level of service I received. Jordan was an incredible asset throughout the entire process. From the moment I reached out, the response time was lightning fast—less than a minute! In today’s world, where long waits and slow responses are the norm, this was a breath of fresh air. Jordan quickly understood my needs and was able to resolve every issue I had with absolute precision. Not only did he assist me with my concerns, but he also executed all the changes exactly as I requested, without missing a beat. His attention to detail, professionalism, and thorough knowledge of the UpCart Cart Drawer app truly stood out. He ensured that my cart was customized and functioning just the way I wanted, and he did so with remarkable efficiency. If you ever have the chance to work with Jordan, consider yourself lucky. His expertise, patience, and commitment to customer satisfaction are beyond exceptional. It’s rare to find such dedicated support, and I can confidently say that Jordan sets the gold standard. UpCart is fortunate to have him on the team! Highly recommend Jordan for all your support needs—trust me, you won’t be disappointed!

Atelier Royale Paris

Sep 23, 2024  on Shopify

Good service, Fast fixing problems! 5 star review for John

Holtsee Australia

Sep 23, 2024  on Shopify

Have found the app to be great so far. Was simple to add to our website. We also wanted to make the sticky cart icon smaller and John was so helpful. Changed it straight away for us, was easy and really quick service. Definitely recommend!

Blanco Eyewear

Sep 22, 2024  on Shopify

Goed geholpen door John!

Shiraki

Sep 22, 2024  on Shopify

Great support who is always happy to help

Mano-Milano

Sep 21, 2024  on Shopify

Great app, and michelle her support is outstanding!

ÉLÉMENTS

Sep 21, 2024  on Shopify

I recently reached out to Upcart support regarding some translation issues on my Shopify store aimed a certain language speaking customers. I was having trouble changing certain phrases like "discounts" and "your cart is empty." The support team was incredibly responsive and guided me to the Cart Editor's Settings, where I found the Translations option. I really appreciated how friendly and patient they were throughout the process. I felt a bit silly for not noticing the solution myself, but Michelle reassured me that I could always reach out for help. Overall, my experience was fantastic! Thank you, Upcart team, especially Michelle for your exceptional support!

TRUE BEAUTY GLOW

Sep 20, 2024  on Shopify

This app is amazing to drive for sales for free. Their support is always the best and faster than any app on shopify. Michelle helped me today and was quick to help and was the best

L’AnimalCheri

Sep 19, 2024  on Shopify

Michelle was really helpful, in a matter of minutes she solved my problems. Perfect!

Grace+Emma

Sep 19, 2024  on Shopify

Easy to use and looks great!

Made of Tomorrow

Sep 18, 2024  on Shopify

Launched the app today with not too many challenges - all were able to be sorted our with support very swiftly. Customisation was easy with a little CSS knowledge. Support with Lillian was great too. Hoping to see some AOV increases with the features the are available with Upcart. Nice work

The Christmas Light Emporium

Sep 18, 2024  on Shopify

Upcart is the easiest to set up, most functional, most customizable, fastest loading, high converting, and best supported cart apps that we have tested. Highly recommended.

ForeverSesh

Sep 18, 2024  on Shopify

Usefull app. I recommend.

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