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Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (661)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

AZZURRA

Mar 12, 2025  on Shopify

Best solution I've found for my cart. Personally works better than anything I've had custom coded as well. Fitting the full screen on mobile and easy upsells. It's exactly what I was looking for. Fast customer support, quite literally instant responses. And always able to provide a solution but also the reasoning behind it. Nothing but great positives to say about Upcart.

Thrively

Mar 12, 2025  on Shopify

Patti is the TOP G, best customer service experience

Glace-Couture

Mar 12, 2025  on Shopify

Good help from John

Amarabelle

Mar 11, 2025  on Shopify

Very helpful and solved my issue pretty quick

Gentleman's Seoul

Mar 10, 2025  on Shopify

Dom was very helpful in his assistance. He was quick and straight to the point

LOCKED IN

Mar 09, 2025  on Shopify

Very great support staff, quick response and solutions to your issues.

VIZNSUPPLY™

Mar 07, 2025  on Shopify

Great App & the help of Hailey with UpCart is what truly made it great, without her help I truly was about to uninstall & use a competitors product. Thank you

Soolla®

Mar 05, 2025  on Shopify

I started with AfterSell about two months ago, which, truthfully, blew me away with the AOV increase that happened, literally, immediately. So I decided to give UpCart a shot... and like most founders, we're quite particular on how things are displayed on our site. After much self-troubleshooting, Hailey solved a super important UX wish that I couldn't seem to solve on my own. Better yet, she solved in a matter of minutes with such a fun, upbeat attitude. It's so rare to find companies that truly go above and beyond to make sure us shop owners are getting our dream tools – but not with Hailey at UpCart. She cares which means the company DNA is rooted in care. It's experiences like these that have already turned me into a life-long customer. I know this team has my back today and 5 years from now. Truly amazing experience. Thank you, thank you, thank you, Hailey! - Andy ✌️

Aubermont

Mar 05, 2025  on Shopify

Pierre made the best support for me ever! 100/10 such a nice dude, recorded me videos to explain all my questions!

Golden Glow

Mar 02, 2025  on Shopify

John helped me so much when I needed help, he's the best and would recommend!

MARISOLTREND

Feb 28, 2025  on Shopify

Very good application with very good support. Aina solved my problem in a matter of minutes

Elena Corsi

Feb 27, 2025  on Shopify

UpCart is an incredibly useful app that enhances the shopping experience with its seamless functionality. What truly sets it apart is its exceptional customer support—quick, efficient, and always ready to help. Whenever an issue arises, their team responds promptly and effectively, ensuring a smooth experience. Highly recommended for anyone looking to optimize their cart system!

Deep Blue.

Feb 26, 2025  on Shopify

Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!

Frosted Element

Feb 25, 2025  on Shopify

Hailey helped me really fast and fixed my issue immediately really competent and professionell

miniplay.is

Feb 25, 2025  on Shopify

Works very well and If you need any help they assist you very quickly.

Concept Clothing

Feb 19, 2025  on Shopify

Perfect customer service by Hailey

Sameo

Feb 19, 2025  on Shopify

Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support

CLESHY

Feb 17, 2025  on Shopify

Hailey the team are brilliant super supportive and ready to help. I was having an issue with my cart draw. They were support detailed with their investigation and resolved my issue. This happened just before a new product launch too so they saved me going back to the client with disappointing news we would have to delay. 5-stars!!!

CleanShield

Feb 17, 2025  on Shopify

PURPLE ROSE SUPPLY®

Feb 17, 2025  on Shopify

Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app

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