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Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (661)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Freedom 83

Apr 02, 2025  on Shopify

Great app, Hailey was able to create a video to address my issue!

Nutricost

Apr 02, 2025  on Shopify

I could not be happier with the help I received from Jacinda! She went above and beyond to help me diagnose and solve my problem, which ended up not being an issue with UpCart at all! Jacinda not only looked through the site herself, but also made videos for me which I will refer to in the future as well. She was also very patient as I was very busy today and was frequently away from my desk which I greatly appreciated. Thank you Jacinda and team!

baharat.co.uk

Apr 02, 2025  on Shopify

Super service , Fast , reslove my issue on the spot

Danni Gyrl 🐆🖤

Apr 01, 2025  on Shopify

Hailey was super professional and polite.. i had several issues that i couldn't figure out and she was able to provide me a demo video and fix all my concerns with no problem!! Thank you for being kind & Polite

ריבו סטייל

Apr 01, 2025  on Shopify

Very good CS and goated app

Toddy Towel

Mar 31, 2025  on Shopify

easy to use and very helpful

Vassini

Mar 29, 2025  on Shopify

Great app. Patti from Customer Support was brilliant and helpful and friendly. The app was recommended by friends and would recommend it to others, especially considering the helpful support team!

Claudia Dean World

Mar 27, 2025  on Shopify

Hailey was super helpful and her service was fantastic! 5 stars.

anew sleep

Mar 27, 2025  on Shopify

The app works great! When we had a problem John was friendly and very helpful.

Relievery

Mar 26, 2025  on Shopify

Amazing product and customer support! Hailey was amazing and patient with helping me with the cart and adding a free gift at checkout. Thank you!

The Dream Frames

Mar 23, 2025  on Shopify

Working with brandon was very easy and he was helpful. The issue at hand was confusing but he was able to help me solve it.

Love Luggage

Mar 22, 2025  on Shopify

Great app and Amazing Support.

FlouraNova

Mar 21, 2025  on Shopify

The app has been great and the Anna helped me a lot. Highly recommend

Novona

Mar 19, 2025  on Shopify

Patti was excellent in helping me solve my issues. Absolute professional!

Amfay

Mar 17, 2025  on Shopify

amazing service

ELVORU

Mar 16, 2025  on Shopify

Absolutely Outstanding Support from Brandon! I can't say enough good things about the support I received from Brandon! From the very start, he was incredibly friendly, professional, and genuinely invested in helping me out. I had quite a few questions about setting up shipping protection as a gift and customizing the cart on my store, and Brandon guided me through every single step with clear and thorough explanations. Not only did he provide solutions right away, but he also went the extra mile by pointing out potential improvements to my store’s setup. He was super patient and even noticed small details that I hadn’t thought about myself. His attention to detail and willingness to help were top notch! What really stood out was how Brandon made me feel supported throughout the whole process like I was chatting with a friend who genuinely wanted my store to succeed. I couldn’t have asked for better service. Thanks to Brandon, my cart now looks great on both desktop and mobile, and I’ve got everything running smoothly! Huge shoutout to Brandon for his dedication and expertise. You're truly a legend!

Parallelle

Mar 14, 2025  on Shopify

LushnLavish.com

Mar 14, 2025  on Shopify

We have only had a little awhile but its increased our sales and it works flawlessly! Highly recommend you customize your cart with this.

Falkengrad

Mar 14, 2025  on Shopify

For me, upcart is the best cart app of all. Really good support and many features that anyone can use to raise conversions and a clean setup

Belar

Mar 13, 2025  on Shopify

Great customer service and quick responses!!

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