Reviews: UpCart—Cart Drawer Cart Upsell

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating

4.8

5

377
4

10
3

2
2

2
1

18

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Ozysleep

Oct 29, 2024 on Shopify

Michelle helped me really good and fast, thank you

Everett & Oak

Oct 28, 2024 on Shopify

Love this app! Seamless installation and their support is amazing. Hailey helped me with some custom code and was super quick to get the job done exactly how I wanted. Highly recommend!

Vandevo

Oct 27, 2024 on Shopify

Great app with a wonderful service! When u need to change something u can always ask for help through the chat and without any problems they will help u untill u have finished ur task that u had in mind.

Deemer

Oct 27, 2024 on Shopify

Great app, easy to use and install. Also useful support, Jordan helped me well.

Signet Collection

Oct 27, 2024 on Shopify

Very good app, John helped me with a few changes I needed to make in the code and did it extremely fast on the spot.

MARIEMUR

Oct 27, 2024 on Shopify

Customer support works well. They strive to resolve all issues and respond very quickly.

StrahlenSchutzer

Oct 26, 2024 on Shopify

really good support team. Michelle helped me alot.

Bimbino

Oct 25, 2024 on Shopify

Great customer service!

SimplyKoolThings

Oct 24, 2024 on Shopify

I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!

Lumetra

Oct 24, 2024 on Shopify

Great customer service!

Stellar Whispers

Oct 24, 2024 on Shopify

Velorya

Oct 23, 2024 on Shopify

satisfied

plantomol

Oct 23, 2024 on Shopify

Very fast service, problem got fixed immediately

Lehmani

Oct 22, 2024 on Shopify

Honestly, this team is amazing. I had some questions and requests for special customizations when setting up my cart and the team was very fast to help me with them. You can have a great app, but if the CS is not quick to respond and help you - you can lose money on lost sales - not the case with this app! Can't wait to see the results!

TRATEZ

Oct 22, 2024 on Shopify

Love this app especially after all the help received from Jacinda!!

COCOLOU

Oct 22, 2024 on Shopify

Great customer service!

Lavencio

Oct 21, 2024 on Shopify

good service from Jacinda

BSLM Clothing

Oct 21, 2024 on Shopify

great service, very customizable

Faculty Fits

Oct 16, 2024 on Shopify

Jacinda was amazing. upcart support is always on point!

lumiies - high visibility

Oct 16, 2024 on Shopify

Very quick assistance, excellent customer service – and we're very satisfied with the app. With this app, we were definitely able to significantly increase our conversion rate.