UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (661)

Overall rating

4.7

5

532
4

13
3

2
2

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1

37

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Curly Heaven

May 05, 2025 on Shopify

This upsell app is a game-changer! Super easy to use and customer service is great—fast, friendly, and incredibly helpful. Highly recommend!

Ameline Amsterdam

May 05, 2025 on Shopify

no question was too much! really quick help from John!

Lavella

Apr 30, 2025 on Shopify

Incredible support this girl fixed all my problems so fast, she even sent me a loom video on my store and showed exactly what i was doing wrong.

Green Helpers

Apr 28, 2025 on Shopify

Die App ist super.

Cyber Slimes

Apr 26, 2025 on Shopify

very speedy support and a fantastic product.

Barprints

Apr 25, 2025 on Shopify

Need some help setting up my cart, Michelle in Tech Support was AMAZING! Super friendly and extremely helpful. Looking forward to testing out these features

Pure Health Shops

Apr 25, 2025 on Shopify

I had some important questions about the configuration of the Upcart app. Laura was very attentive and helped me fully with all my concerns. I am very grateful and satisfied with the service. Thank you.

Your Wedding Mate

Apr 23, 2025 on Shopify

Twopoint

Apr 21, 2025 on Shopify

Great app with responsive support team! We've been using UpCart for a while now and it's been working really well. The cart drawer looks clean, the upsell features are intuitive, and it's easy to customize to fit our store’s needs. What impressed us the most was the support — quick, friendly, and helpful. Definitely a recommended app if you want to improve your cart experience!

Emporio Centrale

Apr 20, 2025 on Shopify

Great experience until now, products work well, and support is very responsive. Would definitely recommend!

Claroly Clothes

Apr 19, 2025 on Shopify

Excelente app y muy buen servicio de ayuda

FRESH 32

Apr 18, 2025 on Shopify

Ruut

Apr 16, 2025 on Shopify

John was able to help me well with the issues I was having today. Thanks!

ION-Sei

Apr 15, 2025 on Shopify

Great service

Sol Planner

Apr 13, 2025 on Shopify

Quick and friendly customer service!

Noor Nutrition

Apr 11, 2025 on Shopify

Very very powerful App. Great functionality and helpful support services.

Pure London

Apr 10, 2025 on Shopify

Good and fast customer service!

BondLuxe

Apr 09, 2025 on Shopify

Polite, and helpful support team. Functionality is very good.

Caseiy

Apr 05, 2025 on Shopify

I had an amazing experience with Michelle from the support team — she was quick, clear, and genuinely helpful. I asked about customizing the sticky cart button, and she provided both the new and old methods in detail, making everything so much easier to understand. On top of that, the app itself is very simple to use but incredibly valuable. It adds a clean, professional touch to the store, and it just works — no headaches. Huge thanks to Michelle and the team. Highly recommend this app!

Rosaé Paris

Apr 03, 2025 on Shopify