UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (663)

Overall rating

4.7

5

532
4

13
3

2
2

3
1

37

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Puptex

Jul 21, 2024 on Shopify

Great app and great customer service from Dom!

Capy-era

Jul 20, 2024 on Shopify

I tried other cart drawers app, always had issue with conversion rate. With UpCart, it not only helps to increase AOV, but also helps Conversion rate as well. Not to mention, customer service reps are top notch. Michelle was especially helpful + insightful with all of our questions. Thank you Michelle!

Lumiqour

Jul 20, 2024 on Shopify

Loved John, he was a great help. 10/10 best service I've ever had

Boutiq Berlin

Jul 20, 2024 on Shopify

10/10 app, great support and quick chat service, use it on all my stores.

Mudununa

Jul 20, 2024 on Shopify

Jackson Vale

Jul 16, 2024 on Shopify

I recommend this app to anyone who's trying to make extra money on top of their sales. It's easy and simple to use

vicelaire

Jul 16, 2024 on Shopify

Nice and very helpfull thanks again

Qwirlo

Jul 16, 2024 on Shopify

Fast reply. Very helpful

Sijjadah™

Jul 15, 2024 on Shopify

good app! and amazinggg customer support!! mark helped and he was a lifesaver. Thank You

Glimpsy

Jul 14, 2024 on Shopify

INKLY

Jul 14, 2024 on Shopify

John provided exceptional assistance. Not only did he promptly resolve the issue I was experiencing, but he also took the time to explain where I could locate the custom code he implemented for my store. His dedication to customer service was truly commendable. Thank you, John!

Rosland Ridge

Jul 14, 2024 on Shopify

Amazing customer support from Dom. Needed to add some code and was very quick and effective. Highly recommend this app!

Pulse of Potential

Jul 13, 2024 on Shopify

Love the app! And the support is amazing, they help you custom code changes if needed. Would highly recommend!

Filo Milano

Jul 13, 2024 on Shopify

The support staff was super respondent and added code for me instantly. Immediately saw a increase of sales.

TheMoneyMarker™

Jul 12, 2024 on Shopify

Very execellent support. She(Dom) knew exactly how to walk me to getting my problem fixed. I would definitely recommend people to use UpCart!! Thank you so much.

Kenzy's

Jul 11, 2024 on Shopify

Michelle was really helpful and quick to solve my problem! Just a great experience! Thnx Michelle, 5 star all the way!!!!

TerraTouch

Jul 11, 2024 on Shopify

Great Customer Service. I use this app for all my stores.

Evolve Journey

Jul 11, 2024 on Shopify

Really, really helpful and responsive. Can't speak highly enough of the support!!

Tweetycam

Jul 09, 2024 on Shopify

Excellent! 100%

Fizzies Sweets

Jul 09, 2024 on Shopify

VERY AWESOME! MARK WAS AMAZING!