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Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (718)

Overall rating
4.6

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Cassady

Aug 27, 2024  on Shopify

Great app, even greater customer support.

Amour Scents

Aug 26, 2024  on Shopify

Mark has helped me add a code as I don't have experience. thank you very much. support is amazing

5minskin

Aug 26, 2024  on Shopify

Amazing experience

Stynara

Aug 25, 2024  on Shopify

Yes It is an amazing app and mark customer support was very fast and helpful

Paws For Gifts

Aug 25, 2024  on Shopify

I want to express my sincere gratitude to Jacinda from your customer service team. Her assistance was exceptional, and she provided the most helpful, concise, and accurate support I've ever received from a Shopify app company. Her expertise and efficiency were truly impressive. Thank you for having such a valuable team member!

Anoara

Aug 25, 2024  on Shopify

really good!

Looshi

Aug 24, 2024  on Shopify

Great app, have been using for a while now. Always available to quickly solve any issues. Highly recommend.

NotoriaShop

Aug 23, 2024  on Shopify

Really helpful app! Michelle from customer support really made an effort to address the issue i had.

errival

Aug 23, 2024  on Shopify

Great app , all the features you need for upsells on your cart/cart drawer. Also has a second app called Aftersell for your checkout upsells also. Staff always on hand to help if you get stuck on something. Would recommend!

SnapyCar

Aug 22, 2024  on Shopify

Kind and helpful.

GROWIFYING

Aug 22, 2024  on Shopify

very good and nice employees

Toravo

Aug 21, 2024  on Shopify

Avery's Cove

Aug 21, 2024  on Shopify

Good product, good customer service, Jordan fixed my problem in 2 minutes.

Titan13Toy

Aug 21, 2024  on Shopify

Very helpfull!

Amzi Pets

Aug 20, 2024  on Shopify

really efficient support i highly recommend them

TROPHOS

Aug 19, 2024  on Shopify

great

Pesado

Aug 19, 2024  on Shopify

I've had 2 issues that the team helped me with instantly over the past 2 days. Their response time was extremely fast and had multiple people working on the issue to resolve within minutes! Couldn't recommend these guys enough.

DipYourCar.com

Aug 19, 2024  on Shopify

Excellent app, even better customer service! Would recommend for sure

OCATI

Aug 18, 2024  on Shopify

Great support. Support solved my technical problem with upcart bugging on mobile. I couldnt scroll anymore and there was a beam on the right side. The team directly helped me out.

My Store

Aug 18, 2024  on Shopify

Very Helpful support they are very quick to solve my problems!

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