UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (1,043)

Overall rating

4.8

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What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Ancestral Cosmetics

May 07, 2024 on Shopify

Easy to install and set up. Comes with all the options you need for a high converting store. Plus their customer support is world class, fast and pleasant to deal with. World class experience using UpCart!

Fresh Frenzy

May 03, 2024 on Shopify

Excellent app, excellent features and excellent customer support. Really simple to use. The cart looks great. Converts very well too. and customer service is always there to help when needed.

Little Wonder Explorer

Apr 30, 2024 on Shopify

UpCart has increased our AOV and has given the customer a better cart experience. I had a question how to change the check out button text and Mark from UpCart helped me within a minute. Great App and great service!

The Barrel Tap

Apr 24, 2024 on Shopify

Patti was one of the best customers services person we have ever worked with. Not only she took a call at 8PM but helped us get set up in 30 minutes things that would take us few hours to get set up properly and run smoothly. Highly recommend this app just based on the support we got today.

MAJOR MARKET

Apr 23, 2024 on Shopify

Prompt response time!

My Store

Apr 23, 2024 on Shopify

Got a reply from Patti and Mark within a couple of minutes of sending a message and helped straight away, Great app and awesome customer service! would definitely recommened UpCart!

Aleco

Apr 23, 2024 on Shopify

Good app. Good support. Fast responses

Ergo Impact

Apr 23, 2024 on Shopify

This app is fantastic. Love the functionality and customer support!

ActionGlow™

Apr 22, 2024 on Shopify

Worked with Mark from the customer service team to best match our original cart design and he nailed it. Mark has been assisting me all day fixing and tweaking small lines of code to create a quality cart design with many upselling features! So far the experience with UpCart and their team has been great!

VIVIDSTORM

Apr 21, 2024 on Shopify

Pretty quick helps! and thank you for your awesome work!!

Aloha Sydney

Apr 21, 2024 on Shopify

Very good service and help from Mark.

The Design Station

Apr 18, 2024 on Shopify

Excellent app and professional support. Definitely recommend them!

Coldkiller

Apr 16, 2024 on Shopify

Support antwortet sehr schnell

MyBuddy

Apr 16, 2024 on Shopify

Really nice app. You have everything you need.

Henning Eyewear

Apr 16, 2024 on Shopify

Very nice support team who helped me with all my questions. A very nice way to increase AOV aswell, recommend.

Cartice™

Apr 13, 2024 on Shopify

goat

JETx

Apr 13, 2024 on Shopify

The best way to keep customers interested while they are on your cart. Support team is excellent as well. 5 stars!

Facelesstrategy

Apr 12, 2024 on Shopify

Jordan has been very helpful!!

Purrsonal Pawtraits

Apr 11, 2024 on Shopify

Best support out there!

Block Party Cards

Apr 11, 2024 on Shopify

My theme has a slide out drawer but lacks functionality like upsells, and the cart reserve timer which are critical for driving urgency and upsells. Highly recommend you give it a try.