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Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (1,043)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

FlouraNova

Mar 21, 2025  on Shopify

The app has been great and the Anna helped me a lot. Highly recommend

Novona

Mar 19, 2025  on Shopify

Patti was excellent in helping me solve my issues. Absolute professional!

Amfay

Mar 17, 2025  on Shopify

amazing service

ELVORU

Mar 16, 2025  on Shopify

Absolutely Outstanding Support from Brandon! I can't say enough good things about the support I received from Brandon! From the very start, he was incredibly friendly, professional, and genuinely invested in helping me out. I had quite a few questions about setting up shipping protection as a gift and customizing the cart on my store, and Brandon guided me through every single step with clear and thorough explanations. Not only did he provide solutions right away, but he also went the extra mile by pointing out potential improvements to my store’s setup. He was super patient and even noticed small details that I hadn’t thought about myself. His attention to detail and willingness to help were top notch! What really stood out was how Brandon made me feel supported throughout the whole process like I was chatting with a friend who genuinely wanted my store to succeed. I couldn’t have asked for better service. Thanks to Brandon, my cart now looks great on both desktop and mobile, and I’ve got everything running smoothly! Huge shoutout to Brandon for his dedication and expertise. You're truly a legend!

Parallelle

Mar 14, 2025  on Shopify

LushnLavish.com

Mar 14, 2025  on Shopify

We have only had a little awhile but its increased our sales and it works flawlessly! Highly recommend you customize your cart with this.

Falkengrad

Mar 14, 2025  on Shopify

For me, upcart is the best cart app of all. Really good support and many features that anyone can use to raise conversions and a clean setup

Belar

Mar 13, 2025  on Shopify

Great customer service and quick responses!!

AZZURRA

Mar 12, 2025  on Shopify

Best solution I've found for my cart. Personally works better than anything I've had custom coded as well. Fitting the full screen on mobile and easy upsells. It's exactly what I was looking for. Fast customer support, quite literally instant responses. And always able to provide a solution but also the reasoning behind it. Nothing but great positives to say about Upcart.

Thrively

Mar 12, 2025  on Shopify

Patti is the TOP G, best customer service experience

Glace-Couture

Mar 12, 2025  on Shopify

Good help from John

Amarabelle

Mar 11, 2025  on Shopify

Very helpful and solved my issue pretty quick

Gentleman's Seoul

Mar 10, 2025  on Shopify

Dom was very helpful in his assistance. He was quick and straight to the point

LOCKED IN

Mar 09, 2025  on Shopify

Very great support staff, quick response and solutions to your issues.

VIZNSUPPLY™

Mar 07, 2025  on Shopify

Great App & the help of Hailey with UpCart is what truly made it great, without her help I truly was about to uninstall & use a competitors product. Thank you

Soolla®

Mar 05, 2025  on Shopify

I started with AfterSell about two months ago, which, truthfully, blew me away with the AOV increase that happened, literally, immediately. So I decided to give UpCart a shot... and like most founders, we're quite particular on how things are displayed on our site. After much self-troubleshooting, Hailey solved a super important UX wish that I couldn't seem to solve on my own. Better yet, she solved in a matter of minutes with such a fun, upbeat attitude. It's so rare to find companies that truly go above and beyond to make sure us shop owners are getting our dream tools – but not with Hailey at UpCart. She cares which means the company DNA is rooted in care. It's experiences like these that have already turned me into a life-long customer. I know this team has my back today and 5 years from now. Truly amazing experience. Thank you, thank you, thank you, Hailey! - Andy ✌️

Aubermont

Mar 05, 2025  on Shopify

Pierre made the best support for me ever! 100/10 such a nice dude, recorded me videos to explain all my questions!

Golden Glow

Mar 02, 2025  on Shopify

John helped me so much when I needed help, he's the best and would recommend!

MARISOLTREND

Feb 28, 2025  on Shopify

Very good application with very good support. Aina solved my problem in a matter of minutes

Elena Corsi

Feb 27, 2025  on Shopify

UpCart is an incredibly useful app that enhances the shopping experience with its seamless functionality. What truly sets it apart is its exceptional customer support—quick, efficient, and always ready to help. Whenever an issue arises, their team responds promptly and effectively, ensuring a smooth experience. Highly recommended for anyone looking to optimize their cart system!

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