UpCart App Review: Features, Pros & Cons for Shopify

Name: Upcart—Cart Drawer Cart Upsell
Brand: Shopify
SKU: shopify-upcart-cart-builder-app-by-shopify
Rating: 4.6 (718 reviews)

Customer reviews: Upcart—Cart Drawer Cart Upsell

Develop by Shopify

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (718)

Overall rating

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What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Blinkie Pets

Nov 29, 2025 on Shopify

great! she's really helpful and friendly nice to help me with my concern. also made sure everything went smoothly

Icebound Essentials

Nov 28, 2025 on Shopify

Great customer support - even on Black Friday!

Nefertem

Nov 28, 2025 on Shopify

Customer service is very quick and helpful. The app works great. I believe that it helps with getting people over our free shipping threshold because of the free shipping bar and I like being able to offer add-ons right in the cart. It's a bit pricey and we've considered having to cancel it because of it, but for now, we're keeping it. Satisfied customers.

Nuku

Nov 27, 2025 on Shopify

Mark and Lillian helped me troubleshoot a pesky bug right during our Black Friday campaigns and push a temporary fix really fast. Thanks team!

Aristoswear

Nov 27, 2025 on Shopify

Es una aplicacion excelente para gestionar el carrito, muy facil de usar y con muchas preconfiguraciones funcionales.

M0VE Daily Sports Care

Nov 26, 2025 on Shopify

Excellent support! Thank you!

Marijke Mode

Nov 25, 2025 on Shopify

Haily went above and beyond to fix our problem, I am curious how the app will improve the AOV, will keep you posted.

The Simple Wine

Nov 25, 2025 on Shopify

Holme Beauty

Nov 25, 2025 on Shopify

Blyvea

Nov 24, 2025 on Shopify

Excellent merci

Forty-Six Ten Apparel Co.

Nov 24, 2025 on Shopify

super great and helpful! really helped our customers know in a clean and minimal way what they were earning to boost our conversion rates!

Maribelle London

Nov 23, 2025 on Shopify

support very quick and helpt untill ur problem is solved. great!

Pablo & Rusty's Coffee Roasters

Nov 17, 2025 on Shopify

Dom has been very helpful and answered all our questions. Great job!

Luxe & Ledger

Nov 16, 2025 on Shopify

Everything is just great, app is compatible with other app and discount, and they bring us money on daily basis, everyone who use it, know what I am talking about.

Elite Truck

Nov 14, 2025 on Shopify

Great app, great reviews, great support.

VeraStil

Nov 14, 2025 on Shopify

Laura was fantastic! She responded very fast and sorted out the issue i was having.

Natulim PT

Nov 13, 2025 on Shopify

Amazing service

Curly'N'Covered

Nov 12, 2025 on Shopify

Amazing support. I had problems to find the correct fields in the Dashboard. Michelle helped me very quickly. I really recommend Upcart.

Forty-Six Ten Apparel Co.

Nov 11, 2025 on Shopify

Mijn leren tassen

Nov 10, 2025 on Shopify

Very good explanation and I got helped very well!