UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (661)

Overall rating

4.7

5

532
4

13
3

2
2

3
1

37

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Light Space

Sep 05, 2024 on Shopify

the support is perfect, nothing is impossible for them, they help with everything

Leonau

Sep 04, 2024 on Shopify

Had a chat with Mark regarding some problems i faced. He was very attentive and fixed my issues in no time. Best cart drawer app i have tried personally.

Prime Capetown

Sep 04, 2024 on Shopify

very nice and fast customer support

KLER. ®

Sep 03, 2024 on Shopify

Excellent support. Fast and high quality.

élanora

Sep 03, 2024 on Shopify

Great app. Great service. Looking forward to using this app!

Avoro Design

Sep 03, 2024 on Shopify

Great app so far, support are really helpful and helped me customise a few things. Thanks!

Groomie Hers

Sep 02, 2024 on Shopify

Great app and even better support!

Sochic Melbourne

Sep 02, 2024 on Shopify

Thanks John for your help and your fast answer; really appreciated thanks

Carbon Case Dealer

Sep 01, 2024 on Shopify

We’re really happy with this app, it has all the functionality we would ever need. The support has been fantastic, especially thanks to Pierre and Jacinda. We truly appreciate it!

GYM CHERRY

Sep 01, 2024 on Shopify

My theme didn't have a nice cart drawer so I downloaded UPcart app and it made my cart drawer 10X better. Also had some issues but customer service was on it and fixed it within 10 minutes

SublimeSupps

Aug 31, 2024 on Shopify

Had an issue with people adding items to their cart, within a few minutes their support agent Patti replied and helped me identify and fix the issue. This is how a Shopify app should run, quality support is super important. Highly recommend!

ShopVelosity

Aug 31, 2024 on Shopify

Great app and very helpful support!!! Recommended!!!

Pawsome Brush

Aug 31, 2024 on Shopify

Solid support team, worked with Michelle and we were able to come to a reasonable solution. Honestly more helpful than shopify support since these guys actually know their software.

Diamoray

Aug 30, 2024 on Shopify

Best Cart app there is, has all the features, really cant go wrong, helpful and friendly customer service, the best!

HeyMonza

Aug 29, 2024 on Shopify

Customer support are Perfect

Femior

Aug 29, 2024 on Shopify

dom is amazing, she helped me very quick and solved the problem!!

MDTHEBRAND

Aug 29, 2024 on Shopify

Really great and fast replies and service! Anything inside the cart is possible. Great!

Yourstorepro

Aug 28, 2024 on Shopify

Amazing app. Has all the things I need for upsells. Would be nice if you guys give 30 days trial period instead of 14 :)

FemmeVilla

Aug 28, 2024 on Shopify

Well I had an issue setting up my upsell I contacted support within 2 minutes they responded and I was able to fix the problem thanks to Michelle.

parfumetics

Aug 28, 2024 on Shopify

jacinda was a great help and the app works great !