UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (661)

Overall rating

4.7

5

532
4

13
3

2
2

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1

37

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

MARIEMUR

Oct 27, 2024 on Shopify

Customer support works well. They strive to resolve all issues and respond very quickly.

StrahlenSchutzer

Oct 26, 2024 on Shopify

really good support team. Michelle helped me alot.

Bimbino

Oct 25, 2024 on Shopify

Great customer service!

SimplyKoolThings

Oct 24, 2024 on Shopify

I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!

Lumetra

Oct 24, 2024 on Shopify

Great customer service!

Stellar Whispers

Oct 24, 2024 on Shopify

Velorya

Oct 23, 2024 on Shopify

satisfied

plantomol

Oct 23, 2024 on Shopify

Very fast service, problem got fixed immediately

Lehmani

Oct 22, 2024 on Shopify

Honestly, this team is amazing. I had some questions and requests for special customizations when setting up my cart and the team was very fast to help me with them. You can have a great app, but if the CS is not quick to respond and help you - you can lose money on lost sales - not the case with this app! Can't wait to see the results!

TRATEZ

Oct 22, 2024 on Shopify

Love this app especially after all the help received from Jacinda!!

COCOLOU

Oct 22, 2024 on Shopify

Great customer service!

Lavencio

Oct 21, 2024 on Shopify

good service from Jacinda

BSLM Clothing

Oct 21, 2024 on Shopify

great service, very customizable

Faculty Fits

Oct 16, 2024 on Shopify

Jacinda was amazing. upcart support is always on point!

lumiies - high visibility

Oct 16, 2024 on Shopify

Very quick assistance, excellent customer service – and we're very satisfied with the app. With this app, we were definitely able to significantly increase our conversion rate.

Golf Ball God

Oct 15, 2024 on Shopify

John was super helpful and fixed my issue immediately and now i can upsell in my cart perfectly :) i would definitely recommend this app to anyone

Artifey

Oct 15, 2024 on Shopify

Tolle App und sehr schneller Kundensupport der mir sofort weiter helfen konnte, kann ich nur empfehlen

ettoaustralia

Oct 14, 2024 on Shopify

Very easy to install and set up in no time. Dom was very helpful with clarifying how to do some things when I couldn't figure it out.

Lunaris

Oct 13, 2024 on Shopify

Great app, really improves my CVR and AOV, very helpful staff who are incredibly responsive and effective. I have used upcart on multiple stores and there has yet to be an issue they could not fix!

Vilano Milan

Oct 10, 2024 on Shopify

Dom was great helped me very quickly