UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: Upcart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (718)

Overall rating

4.6

5

568
4

15
3

4
2

5
1

41

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

MyFamilyZen

Nov 10, 2024 on Shopify

L'aide de Patti a été précieuse : le service client est Top !!!

Scrubi

Nov 09, 2024 on Shopify

Perfect customer services!

Oli Jones™

Nov 08, 2024 on Shopify

Upcart è perfetta per chi vuole modificare in modo efficace il proprio drawer cart, inoltre il customer service è davvero efficiente e veloce.

Luxora™

Nov 08, 2024 on Shopify

Highly recommend it to those trying to increase their AOV. Many features included and great customer support that responds quickly and is very effective in helping.

Vior Maison

Nov 08, 2024 on Shopify

Michelle was amazing, amazing customer support

Leroy's Jerky Co.

Nov 07, 2024 on Shopify

Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D

Qwirlo

Nov 07, 2024 on Shopify

NapTime

Nov 07, 2024 on Shopify

Jacinda helped me a lot, she is the best !

Hilarys

Nov 07, 2024 on Shopify

K'mana London

Nov 07, 2024 on Shopify

This App is amazing. 100% recommendations for all who are looking for a upcart solution. The support is fast and super helpful. Thanks

Cozy-Sock

Nov 06, 2024 on Shopify

Absolutely amazing. The support is world class and the app gives you everything you need for an awesome price.

Surf Style

Nov 06, 2024 on Shopify

UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.

Chriore

Nov 06, 2024 on Shopify

John was awesome, really helpful and fast

LifeEase Haven

Nov 06, 2024 on Shopify

Perfect support from Michelle, thx

NourishNaturals

Nov 06, 2024 on Shopify

Dom was very fast and professional with his response to all my issues. He helped fix my cart and now my store generates more revenue all thanks to Dom and his great team over at UpCart. Highly recommend!

House of Niki

Nov 05, 2024 on Shopify

Best

Fusion

Nov 05, 2024 on Shopify

Michelle was amazing. Very patient and did everything I asked her to do. Great customer service.

UpriseAthlete

Nov 04, 2024 on Shopify

Great app, been in ecom for a year now and upcart is by far the best for conversions. Also the customer support is fast to reply and helps fix any problems you have. Definitely worth it if you are serious about ecom.

Aurora Essence

Nov 04, 2024 on Shopify

John helped me quickly, and I was able to solve my problem fast.

The Lean Co.

Nov 04, 2024 on Shopify

Nice