Reviews: UpCart—Cart Drawer Cart Upsell

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (1,043)

Overall rating

4.8

5

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What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Ruut

Apr 16, 2025 on Shopify

John was able to help me well with the issues I was having today. Thanks!

ION-Sei

Apr 15, 2025 on Shopify

Great service

Sol Planner

Apr 13, 2025 on Shopify

Quick and friendly customer service!

Noor Nutrition

Apr 11, 2025 on Shopify

Very very powerful App. Great functionality and helpful support services.

Pure London

Apr 10, 2025 on Shopify

Good and fast customer service!

BondLuxe

Apr 09, 2025 on Shopify

Polite, and helpful support team. Functionality is very good.

Caseiy

Apr 05, 2025 on Shopify

I had an amazing experience with Michelle from the support team — she was quick, clear, and genuinely helpful. I asked about customizing the sticky cart button, and she provided both the new and old methods in detail, making everything so much easier to understand. On top of that, the app itself is very simple to use but incredibly valuable. It adds a clean, professional touch to the store, and it just works — no headaches. Huge thanks to Michelle and the team. Highly recommend this app!

Rosaé Paris

Apr 03, 2025 on Shopify

Freedom 83

Apr 02, 2025 on Shopify

Great app, Hailey was able to create a video to address my issue!

Nutricost

Apr 02, 2025 on Shopify

I could not be happier with the help I received from Jacinda! She went above and beyond to help me diagnose and solve my problem, which ended up not being an issue with UpCart at all! Jacinda not only looked through the site herself, but also made videos for me which I will refer to in the future as well. She was also very patient as I was very busy today and was frequently away from my desk which I greatly appreciated. Thank you Jacinda and team!

baharat.co.uk

Apr 02, 2025 on Shopify

Super service , Fast , reslove my issue on the spot

Danni Gyrl 🐆🖤

Apr 01, 2025 on Shopify

Hailey was super professional and polite.. i had several issues that i couldn't figure out and she was able to provide me a demo video and fix all my concerns with no problem!! Thank you for being kind & Polite

ריבו סטייל

Apr 01, 2025 on Shopify

Very good CS and goated app

Toddy Towel

Mar 31, 2025 on Shopify

easy to use and very helpful

Vassini

Mar 29, 2025 on Shopify

Great app. Patti from Customer Support was brilliant and helpful and friendly. The app was recommended by friends and would recommend it to others, especially considering the helpful support team!

Claudia Dean World

Mar 27, 2025 on Shopify

Hailey was super helpful and her service was fantastic! 5 stars.

anew sleep

Mar 27, 2025 on Shopify

The app works great! When we had a problem John was friendly and very helpful.

Relievery

Mar 26, 2025 on Shopify

Amazing product and customer support! Hailey was amazing and patient with helping me with the cart and adding a free gift at checkout. Thank you!

The Dream Frames

Mar 23, 2025 on Shopify

Working with brandon was very easy and he was helpful. The issue at hand was confusing but he was able to help me solve it.

Love Luggage

Mar 22, 2025 on Shopify

Great app and Amazing Support.