UpCart App Review: Features, Pros & Cons for Shopify

Customer reviews: UpCart—Cart Drawer Cart Upsell

UpCart is a Shopify app designed to enhance cart functionality and boost conversions. This review covers its features, pros, cons, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (657)

Overall rating

4.8

5

481
4

11
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2
2

2
1

27

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

Exceptional customer support, often described as prompt and helpful.
Effectively increases conversion rates and average order value (AOV).
Easy to integrate and customize with existing Shopify themes.
Provides a wide range of upsell features and functionalities.
User-friendly interface and ease of setup.

Common Concerns

Issues with pricing model, including unexpected "usage fees".
Some technical bugs, such as synchronization issues and app freezing.
Customer support occasionally perceived as slow or unsatisfactory.
Leftover code on websites after uninstallation.
Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Canvas Case

Jul 16, 2024 on Shopify

Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.

Giftik

Jul 04, 2024 on Shopify

I am extremely disappointed with the UpCart Cart Builder app. Despite the clear terms stating that no charges would be made if the app is uninstalled during the trial period, I was still charged. I ensured that I removed the app well within the trial timeframe, yet found an unexpected charge on my account. This experience has been frustrating and feels like a breach of trust. If a company cannot uphold its promises during the trial period, it raises serious concerns about their reliability and transparency. I urge potential users to be cautious and double-check all terms before committing to this app. I hope the developers address this issue and improve their billing practices to avoid misleading other users in the future.

Woodyfie

May 28, 2024 on Shopify

where is the free plan as you mentioned only free trial is available

Six by Eleven

Apr 26, 2024 on Shopify

I INSTALLED THIS APP YESTERDAY AND GOT LIKE 10 ORDERS AFTER INSTALLING IT. THE APP CHARGED ME THE MONTHLY SUBSCRIPTION WHICH IS FAIR BUT IT ALSO CHARGED ME A "USAGE FEE" WHICH IS NOT MENTIONED ANYWHERE. I SUBSCRIBED TO THE 15$ PLAN FOR 50 ORDERS. THIS APP CHARGED ME $90. THIS IS RIDICULOUS FOR 10 ORDERS.

Buddies Pet Shop

Apr 23, 2024 on Shopify

BE VERY CAREFUL USING THIS APP!! Will cause double counting in your analytics impacting audience signals and remarking efforts. When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer. I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

RYSE

Apr 18, 2024 on Shopify

UGG Since 1974

Mar 31, 2024 on Shopify

Klaviyo users beware - please reconsider using this app if you also use Klaviyo for your abandoned cart emails. Once you install this app, Klaivyo will no longer be able to see the scripts for adding to cart. It took us weeks to work out what the issue was (and thousands lost in revenue) before we worked out it was this app. When I contacted support about the issue, they actually knew about the issue but they don't let you know at install. I don't normally leave 1 star reviews but the coding on this app really impacted our store negatively. Support should offer to install this properly with custom coding for those customers using Klaviyo.