What Merchants Think

Merchants express significant dissatisfaction with the "Trustpilot Reviews" app, pointing to issues such as high costs, inefficient customer service, and complications with review visibility. Many users feel that the app’s pricing structure is not supportive of small businesses and its removal of genuine customer reviews is problematic. Though it offers some useful features, the overall sentiment is negative due to perceived unfair business practices and inadequate technical support.

Key Strengths

• Offers functional review widgets when purchased
• Integration capabilities with external platforms like Shopify (when working)

Common Concerns

• High pricing and expensive monthly plans
• Removal of legitimate customer reviews without transparency
• Frequent technical issues, such as non-working widgets and connectivity problems
• Poor customer service and support response times
• Perceived unethical business practices
• Spam and fake reviews remain unaddressed

Final Thoughts

Overall, the "Trustpilot Reviews" app has been poorly received by its users primarily due to its high costs and lack of effective customer support. Despite having some beneficial features, these are overshadowed by various technical issues and the app's inability to foster trust through ethical business practices. Merchants are advised to consider alternative options that offer better support and value for money.