we would give 0 stars if we could. for days now, it just says "technical error" when we try and intergrate it into out store, or says that a website is already linked. we are getting no help and have been sucked in to a 12 month contract. we are a small business and can simply not afford to pay for something we are not using.

did not attach to my shopify worst experience

More than one customers reached out and questioned us why we did not publish their reviews. A 4 stars reviewer just accused us of not being authentic as he felt that his reviewed did not get published because he did not leave a 5 stars. This is really embarrassing. This app should have helped us build trust but now it's damaging it and no one is answering the email. Not sure whether it's because we did not pay the protection money but this app is really a big joke. This app is about review and trust but it offer the least transparent, the worst experience and get the lowest review hahha

Happy to be leaving Trust pilot, horrible experience, 12 month contracts for a review service is redicolus, moving to a monthly contract with another provider. Also going forward we will own our own reviews,

This company is clearly trying to exploit sellers and should be removed from Shopify. They demand the removal of any reviews or references to Trustpilot unless you pay them what essentially amounts to a ransom

what a waste of time!

I have little trust in the pay subscription, since the free plan is not working correctly. It suppose to send up to 50 invitations per months to customers, but it fails to do it.

Schifo totale. Un cliente sta facendo una serie di email false a una stella chiedendo in cambio soldi per smettere. Ho segnalato il problema ma non solo non c'è nessuno che mi ascolta ma le mail false restano al loro posto. Voglio fare migrazione ad altro gestore di recensioni ma per migrare le mie recensioni che sono appunto mie devo migrare ad altro piano da più di 300 € mese che direi è un ricatto. Se potete evitate questa app di recensioni vi si ritorcerà contro.

Virkelig ringe app. :-(

Terrible experience. No response to emails or live chat. They didn't every reply to two requests to move onto the plus plan. When you try to subscribe to a paid plan it says we will contact you. No doubt when they contact you they are trying to lock you into a long term contract. Trustpilot is a massive recognised brand but their customer service is terrible.

Helaas echt niet geschikt voor een kleine/startende onderneming. Je kan 1 widget plaatsen met "beoordeel ons op Trustpilot" (dat kan je ook wel zonder de app). Als je 1 widget wilt plaatsen met hoe klanten je hebben beoordeeld kost je dat minimaal 169,- (excl) per maand!

I really don't like trustpilot, they prey on all businesses by allowing customers to easily leave negative reviews and then they pitch to businesess oh hey pay us $500/mo and we'll make it easier to get better reviews. Absolutely BS. I wish this company would go away

I've been trying to install this app for hours to no avail. Have to give it a one star rating. Does not work with Shopify as stated. When installing it does nothing except says click here if a new window does not open, this takes you to a signup screen whereby if you re-enter the info it says your already signed up. The end. One Star. But only because there's no Zero.

Nul ! À déconseiller, il ne fonctionne pas du tout

DO NOT TRUST TRUSTPILOT!! - They keep removing my customers 5* Reviews and asking for Order Forms, Proof of Purchase and making it a complicated and time consuming procedure. Told my customers 'It has to be a full and genuine experience' Yet, when someone leaves a 1* Review who isn't even a customer or ever bought from us they refuse to do the same checks and say 'A 1* experience could mean a phone call, or a visit to your Website that they didn't like' It doesn't mean they have to have bought from you. The sooner they close down the better it will be for small businesses. They are killing business for their own financial gain.

they dont get back to you when you try contacting them

DO NOT PAY TRUSTPILOT A DIME. It is a total scam of a business and scam of a business model. They artificially deflate your review ratings and hide positive reviews from your profile until you pay; it is absolutely illegal. Just look at every review of their own service - it is awful. Brands, do not pay them anything. This grift should go to $0 - hopefully AI and search destroys their business model.

They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.

I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!