Reviews: Triple Whale Analytics

Customer reviews: Triple Whale

Reviews (74)

Overall rating

4.1

5

40
4
3

1
2

2
1

17

What Merchants Think

Merchants are divided in their opinions on "Triple Whale Analytics". Many users find it to be a game-changer for eCommerce data analysis and business scaling, praising its accuracy and feature set. However, others are frustrated with the app's reliability issues, lack of essential features, and poor customer service, which taints their overall experience.

Key Strengths

Comprehensive data aggregation and reporting across multiple marketing platforms.
Advanced attribution models that help in optimizing marketing spend.
Highly praised account management support, notably from specific reps like Miles.
Innovative features like Moby and Sonar that enhance data analysis capabilities.
Facilitates real-time business adjustments and insights for enhanced decision-making.

Common Concerns

Frequent technical issues and bugs causing downtime and frustration.
High costs with frequent price hikes, making it expensive for smaller businesses.
Substandard and slow customer support, often unresponsive to issues and refund requests.
Makeshift solutions for basic functionalities, such as accurate shipping cost tracking and simple financial insights.
Complexity of certain features that are not user-friendly for all merchants.

Final Thoughts

Overall, "Triple Whale Analytics" appears to be a powerful tool for certain eCommerce businesses, primarily due to its advanced analytics and data integrations. While it can greatly enhance insight into marketing performance and business profitability, its potential is undermined by frequent technical issues, high costs, and inadequate customer support. Merchants may find it invaluable if the advanced features align with their needs and if they can tolerate the app's drawbacks.

The Chair Mat Office

Nov 14, 2025 on Shopify

Originally I had provided this app with a lower rating. There was a misunderstanding regarding the core functionality of their app. The apps functionality was not the reason I originally gave them a poor rating. I gave them one star because I had requested a refund and cancelation of my membership within a few hours of signing up and discovering the app would not meet my needs, and instead of providing a grace period and accepting the refund they defiantly threw the terms and conditions of the sign up at me and refused to refund. At the time I was looking at having to pay for two cycles due to their 30 day cancellation notice policy. After leaving a one star review on this platform, I was contacted by an escalation customer service rep who provided a refund and immediately canceled my subscription as I had originally requested. I'm updating my review to 3 stars because ultimately they did the right thing, but they only did it in the face of a poor public review. I strongly recommend they update their customer service policy to allow some leniency for customers that try their service, in good faith, but quickly determine it does not meet their needs. It should not require a bad review for them to grant the common courtesy of a refund within 24 hours of signup. I hope they take this review to heart and amend their business practices.