disgusting service and incompetent pricing. STAY AWAY.

Crazy expensive for software that breaks every week. Tracking tool is good, everything else sucks + they bump the price frequently

so complicated app and has hundreds of complicated feature. but NOT pulling up the real shipping cost from Shopify LOL. if you offer lets say free shipping over $100 and charge 7$ shipping cost from customers this app will NOT able to put real cost that you pay for shipping. while they advising to make AVERAGE cost per shipping hahahaha . we pay 4.5$ shipping cost in one order and next order we can pay 100$ for shipping (both free shipping for customers) and expenses will be counted incorrectly because app will never now what did you pay to Shopify shipping (that 99% users use). ALL competitors apps has this feature for 2-3 years but triple not even care. I contacting them every 6 months, and they every time first heard this. LOOK this is a basic feature NUMBER 1 that you had to implement to make accounting correctly you will never know NET profit for exact order NEVER if this is not implemented. currently your accounting is 2+2=5.76

Attention to subscription customers: even if you choose a monthly payment, you sign a monthly contract, the description of this is not visible on the page. The 60 days money back guarantee doesn't work either, it's a shame that they've become like that, the support doesn't respond at all.

Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription

worst app on Shopify!! can't even add my store or delete one of my previous stores....

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well

Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

Absolute zero customer support, profit calucation is bugged out. Cant even make a ticket to speak to customer support.

has so many complicated cool features but missing so many basics such as: does not pull the shipping costs from Shopify while apps with 3x times cheaper easily does this. has 100500 useless integration but no integration with Shopify shipping, Gateway fees etc. 2. can't even see sales or net profit per brand in the store . and many others I told them about shipping pull-up a year ago, nothing! told them today, they recommend me to upload CSV with shipping prices or count average using CALC ,annually! for 300$ + per months LOOL we have $4.5 shipping , and 100$ shipping and this app does not differentiate it. so you need to guess your average cost per shipping etc. so support slow as F, implemented 100x useless features, but still not have all the basics that 30$ p/m app has but they does not. I do not know where they looking. and I can't imaging why this cost a thousands of dollars per year and I still need to use calc to count (2+2)/2 average shipping cost on monthly basis. unbelievable I am tired to write to their useless support, who not even read your question and need 30-40 min describe simplest thing. they only know how to send links to manual and telling me that they do not have this feature. and added it to the future feature list - but this will NEVER happen. I am the user of this a 1 year +