Reviews: Tracktor Order Tracking

Customer reviews: Tracktor Order Tracking

Reviews (166)

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What Merchants Think

The overall feedback from merchants for "Tracktor Order Tracking" is highly positive. Merchants appreciate its functionality, ease of use, and the significant reduction in customer inquiries regarding order statuses. Many users find it a valuable tool for enhancing customer experience and improving operational efficiency. Additionally, the customer support is frequently noted as outstanding.

Key Strengths

Intuitive and easy-to-use order status page for customers
Efficient integration with fulfillment emails
Effective order status tracking and visibility
High-quality customer support and quick response times
Attractive interface and customizable status updates

Common Concerns

Occasional issues with tracking all orders consistently
Refund processes unclear from the free trial

Final Thoughts

"Tracktor Order Tracking" is well-received and highly recommended by its users for its functionality and customer support. While there are minor issues with tracking consistency and trial refunds, its advantages in simplifying order tracking and enhancing customer service make it a compelling choice for merchants looking to efficiently manage order statuses.

Canadian Vaporizers

Jun 26, 2025 on Shopify

Abby fixed my problem ASAP

707 Street

Jun 25, 2025 on Shopify

ShopStarluxe

May 14, 2025 on Shopify

Support is top notch and they are going the extra mile to help us get our configurations correct.

Glimr

Oct 28, 2024 on Shopify

Emily did a great job setting everything up for me

Metashot.in

Oct 28, 2024 on Shopify

Does exactly what I need and more. Pricing is reasonable compared to a few others I checked - Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers. - Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner - Mission control also gives a nice view of average delivery speed and where there have been exceptions

Retail Galore Store

Aug 22, 2024 on Shopify

My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.

Boneda

Jul 25, 2024 on Shopify

I am very satisfied with Tracktor App! Detailed tracking and lightning-fast and very helpful support made my workflow easier and saved me unnecessary stress and loss of time! Thanks to the staff at Tracktor!

Lumiq™

Jan 30, 2024 on Shopify

Good support, resolved quickly. Will update in case I will change my mind, so far great!

Luna X

Dec 06, 2023 on Shopify

So far so good, even the tracker page looks good

Bashtags

Nov 27, 2023 on Shopify

This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.