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Trackey: Post Purchase Surveys logo

Trackey: Post Purchase Surveys

Develop by Shopify

$20

/ Month
14 Days Free Trial

Understand customers with the right surveys at the right time

Unlimited surveys
Nps surveys
On-site surveys
Data export
Ai-powered analytics
Zero-party data
Marketing attribution
Ai user insights
Email surveys

About Trackey: Post Purchase Surveys

Launched Jan 24, 2024

Categories

Built by Shopify

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Introduction Video

Description

Unlimited surveys for marketing attribution, NPS and AI user insights at every step of the funnel.

Trackey enables merchants in Shopify to track customer feedback across the entire shopping experience and analyze it through AI-powered insights. Seamlessly integrate customer responses with Shopify and Klaviyo, and personalize each customer journey with email, link and on-site post-purchase surveys. Gather zero-party data to refine your business strategy, reduce marketing costs, and elevate conversion rates.

Trackey enables merchants in Shopify to track customer feedback across the entire shopping experience and analyze it through AI-powered insights. Seamlessly integrate customer responses with Shopify and Klaviyo, and personalize each customer journey with email, link and on-site post-purchase surveys. Gather zero-party data to refine your business strategy, reduce marketing costs, and elevate conversion rates. more
  • Post purchase surveys and email-triggered surveys at every step of the funnel.
  • Export response and data insights to CSV or other tools via integrations.
  • Gain insights through AI-powered reports on analytics and survey stats.
  • Over 10+ survey questions: multiple choice, open-ended, NPS or CSAT surveys.
  • Connect survey responses to your Shopify customer and order dashboards.

Pros

  • Seamless integration with Shopify and Klaviyo enhances data connectivity
  • AI-powered insights provide in-depth understanding of customer feedback
  • Capability to personalize surveys across multiple platforms (email, link, and on-site)
  • Allows collection of zero-party data to improve business strategy and conversion rates
  • Supports various survey types including multiple choice, open-ended, NPS, and CSAT
  • Integration options available to export responses and data insights
  • Post-purchase surveys can be customized and triggered at different funnel stages
  • Connects survey responses to Shopify customer and order dashboards for holistic insights

Cons

  • Complexity of integrations might pose a challenge for non-technical users
  • Limited customer feedback or reviews available to gauge user satisfaction
  • Potentially high costs for premium features or large-scale use

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