Trackey: Post Purchase Surveys logo

Trackey: Post Purchase Surveys

Develop by Shopify

$20

/ Month
  • Built for Shopify
  • 14 Days Free Trial

    Understand customers with the right surveys at the right time

    Unlimited surveys
    Nps surveys
    On-site surveys
    Data export
    Ai-powered analytics
    Zero-party data
    Marketing attribution
    Ai user insights
    Email surveys

    About Trackey: Post Purchase Surveys

    Launched Jan 24, 2024

    Categories

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    Introduction Video

    Description

    Unlimited surveys for marketing attribution, NPS and AI user insights at every step of the funnel.

    Trackey enables merchants in Shopify to track customer feedback across the entire shopping experience and analyze it through AI-powered insights. Seamlessly integrate customer responses with Shopify and Klaviyo, and personalize each customer journey with email, link and on-site post-purchase surveys. Gather zero-party data to refine your business strategy, reduce marketing costs, and elevate conversion rates.

    Trackey enables merchants in Shopify to track customer feedback across the entire shopping experience and analyze it through AI-powered insights. Seamlessly integrate customer responses with Shopify and Klaviyo, and personalize each customer journey with email, link and on-site post-purchase surveys. Gather zero-party data to refine your business strategy, reduce marketing costs, and elevate conversion rates. more
    • Post purchase surveys and email-triggered surveys at every step of the funnel.
    • Export response and data insights to CSV or other tools via integrations.
    • Gain insights through AI-powered reports on analytics and survey stats.
    • Over 10+ survey questions: multiple choice, open-ended, NPS or CSAT surveys.
    • Connect survey responses to your Shopify customer and order dashboards.

    Pros

    • Seamless integration with Shopify and Klaviyo enhances data connectivity
    • AI-powered insights provide in-depth understanding of customer feedback
    • Capability to personalize surveys across multiple platforms (email, link, and on-site)
    • Allows collection of zero-party data to improve business strategy and conversion rates
    • Supports various survey types including multiple choice, open-ended, NPS, and CSAT
    • Integration options available to export responses and data insights
    • Post-purchase surveys can be customized and triggered at different funnel stages
    • Connects survey responses to Shopify customer and order dashboards for holistic insights

    Cons

    • Complexity of integrations might pose a challenge for non-technical users
    • Limited customer feedback or reviews available to gauge user satisfaction
    • Potentially high costs for premium features or large-scale use

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