TrackChat connects your store to WhatsApp and to your courier. Every new order gets an automatic WhatsApp confirmation from your approved template, and shipped, out-for-delivery and delivered updates are sent from the Orders page. Customers confirm or cancel cash on delivery orders in chat, and you can send them a Shopify invoice to complete checkout. You create courier waybills, print shipping labels and book pickups from the same screen, and every customer reply lands in one shared inbox.

• Automatic WhatsApp order confirmations; send shipping updates from Orders
• Create Delhivery and Blue Dart waybills, print labels and book pickups
• Confirm or cancel COD orders in chat; send Shopify invoices from the order
• Win back abandoned carts with a timed WhatsApp reminder sequence
• Manage WhatsApp returns, replacements and Shopify refunds as tickets