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Customer reviews: tiny Email Marketing

Develop by tinyEmail®
<h3>What Merchants Think</h3> <p>The overall feedback for "tiny Email Marketing" is a mix of praise and critique. Many users appreciate its user-friendly interface, comprehensive marketing features, and standout customer service. While some users highlight responsive support and customizable options, others have encountered technical issues and delays in support responses. The app is viewed as beneficial but may require a time investment to set up and resolve certain challenges.</p> <h3>Key Strengths</h3> <ul> <li>Highly user-friendly and easy to navigate for email campaigns</li> <li>Excellent and fast customer support, especially praised agents like Laxman and Janhavi</li> <li>Rich feature set including pre-built automated emails, such as abandoned cart and welcome messages</li> <li>Free version available for Shopify users</li> <li>Flexible customization and analytics dashboard</li> </ul> <h3>Common Concerns</h3> <ul> <li>Reports of technical issues, such as app freezing and data sync problems from Shopify</li> <li>Slow or unresponsive customer support in certain cases</li> <li>Challenge with initial setup or customizing automation emails</li> <li>Difficulty in troubleshooting without direct support intervention</li> </ul> <h3>Final Thoughts</h3> <p>"Tiny Email Marketing" is well-regarded for its user-friendliness and robust features, making it a valuable tool for merchants wishing to enhance their email marketing efforts. However, some users may face initial setup challenges and occasional support delays. Overall, it remains a recommended choice, especially for those who value comprehensive features with reliable support.</p>

Reviews (115)

Overall rating
4.5

What Merchants Think

The overall feedback for "tiny Email Marketing" is a mix of praise and critique. Many users appreciate its user-friendly interface, comprehensive marketing features, and standout customer service. While some users highlight responsive support and customizable options, others have encountered technical issues and delays in support responses. The app is viewed as beneficial but may require a time investment to set up and resolve certain challenges.

Key Strengths

  • Highly user-friendly and easy to navigate for email campaigns
  • Excellent and fast customer support, especially praised agents like Laxman and Janhavi
  • Rich feature set including pre-built automated emails, such as abandoned cart and welcome messages
  • Free version available for Shopify users
  • Flexible customization and analytics dashboard

Common Concerns

  • Reports of technical issues, such as app freezing and data sync problems from Shopify
  • Slow or unresponsive customer support in certain cases
  • Challenge with initial setup or customizing automation emails
  • Difficulty in troubleshooting without direct support intervention

Final Thoughts

"Tiny Email Marketing" is well-regarded for its user-friendliness and robust features, making it a valuable tool for merchants wishing to enhance their email marketing efforts. However, some users may face initial setup challenges and occasional support delays. Overall, it remains a recommended choice, especially for those who value comprehensive features with reliable support.

The Madinah Exchange

Mar 05, 2024  on Shopify

Switching over and loving the support. Coding the coupon was a little challenging. Wish there was an easier way to do it, still looking to explore the other features and opportunities to grow with Tinyemail.

Blue Moon Vintage Mercantile

Mar 04, 2024  on Shopify

I just started this app today, but if it is as good as their customer service, I know I made the right decision. Rahul their customer agent was so helpful, kind and patient with me today that he should get a raise. Great job Rahul and Tiny Email for hiring him.

BitBurry

Feb 27, 2024  on Shopify

Very Good Personalized support from Rahul Dadhich from Tiny Email and the complete ease of the product say a lot about Tiny Email & its quality! Definitely recommend this app to fellow Shopify-ers

Aethicz Biolife

Feb 07, 2024  on Shopify

I found tiny email marketing very useful, UI is also very comfortable and easy to use. Laxman helped in navigating the application briefly. Overall experience is very good.

Budget Salon Supplies Retail

Jan 30, 2024  on Shopify

Laxman helped us easily to shift our pre planned to free. Customer support was great.

Elegancar

Jan 14, 2024  on Shopify

I get really good help. Tushar, helped me directly and solved my problems. Really good support!

Alpaca Retail

Jan 08, 2024  on Shopify

the support team is helpful

m.a.b.e.l.

Dec 22, 2023  on Shopify

I'm new to shopify and tinyemail, and i wasn't looking to add yet another shopify app fee to my business' budget. I'm giving this a 5 star for being free and relatively simple to set up. I plan on sending out my first campaign next week, so we'll see how that goes.

Mall95store

Dec 10, 2023  on Shopify

I truly believe that Laxman's expertise and support have been instrumental in the success of my tinyEmail marketing efforts. Thanks to him, I have been able to understand the TinyEmail app throughout, and I hope this app will help me increase engagement, and achieve significant results with my audience.

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