Customer reviews: Detective FAQ Chat & Helpdesk

<h3>What Merchants Think</h3> <p>Merchants generally find "Detective FAQ Chat & Helpdesk" to be an invaluable tool for their online businesses. The app is praised for its ease of use and versatility, making it an essential addition for those looking to enhance their FAQ sections. Many reviewers mention that the app significantly improves the customer experience and conversion rates. The support team is noted for its responsiveness and willingness to go above and beyond to accommodate user needs.</p> <h3>Key Strengths</h3> <ul> <li>Easy to use and implement, even for non-tech-savvy users.</li> <li>Highly customizable with a variety of features to suit individual business needs.</li> <li>Excellent, prompt customer support with a proactive approach.</li> <li>Enhances customer experience and helps in managing business effectively.</li> <li>Supports both general and product-based FAQs.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup may require some guidance or instructional material for complete ease.</li> <li>Product-based FAQs initially lacked specificity, though developers are responsive to feedback and willing to make changes.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Detective FAQ Chat & Helpdesk" receives high marks from users for its functionality and the proactive support team behind it. Its user-friendly design and customizable options make it a highly recommended choice for merchants looking to improve their FAQ sections. While there may be minor areas needing improvement, the developers' responsiveness ensures these issues are quickly addressed.</p>

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Reviews (37)

Overall rating

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What Merchants Think

Merchants generally find "Detective FAQ Chat & Helpdesk" to be an invaluable tool for their online businesses. The app is praised for its ease of use and versatility, making it an essential addition for those looking to enhance their FAQ sections. Many reviewers mention that the app significantly improves the customer experience and conversion rates. The support team is noted for its responsiveness and willingness to go above and beyond to accommodate user needs.

Key Strengths

Easy to use and implement, even for non-tech-savvy users.
Highly customizable with a variety of features to suit individual business needs.
Excellent, prompt customer support with a proactive approach.
Enhances customer experience and helps in managing business effectively.
Supports both general and product-based FAQs.

Common Concerns

Initial setup may require some guidance or instructional material for complete ease.
Product-based FAQs initially lacked specificity, though developers are responsive to feedback and willing to make changes.

Final Thoughts

Overall, "Detective FAQ Chat & Helpdesk" receives high marks from users for its functionality and the proactive support team behind it. Its user-friendly design and customizable options make it a highly recommended choice for merchants looking to improve their FAQ sections. While there may be minor areas needing improvement, the developers' responsiveness ensures these issues are quickly addressed.

Nurse Nav

Apr 01, 2021 on Shopify

Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.

Mother Sierra

Mar 20, 2021 on Shopify

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

Shibuya Laundry

Feb 01, 2021 on Shopify

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

Dangkeebs

Jan 26, 2021 on Shopify

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

ANIMARTS

Jan 12, 2021 on Shopify

just awesome, it has everything that i needed, easy to use and very versatile. I would recommend to everyone.

Mamma's Liquid Love Breast Milk Jewelry

Jan 12, 2021 on Shopify

I have been using this app since launch and its been crucial in managing my business. it is easy to use and update. it truly helps and guides my customers

Lovapets

Oct 27, 2020 on Shopify

Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks

Pams Touch

Aug 12, 2020 on Shopify

My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an FAQ app that would meet our needs and that was easy to use. I happened upon The Detective and decided to give it a try. I am not tech-savvy at all. My only issue was that I needed some instruction on how to use the app. I was able to figure everything out with their assistance and they tell me they are planning instructional videos. Believe me, if I can figure it out, anyone can. Not only does the app allow for general FAQ, but you can have product-based FAQ. This aspect was appealing to me because we sell multiple products. However, I soon realized that the product-based FAQ were general and not specific, ie you had to have the same FAQ for all products and could not have different FAQ for different products. I told the app folks that I wished I had the ability to do this. They reworked their app over a weekend to accommodate us. I’m no app expert but I’m very happy with the functionality of The Detective, and the support I received is A+.

PreciousDivine's Plus Size Intimates

Aug 08, 2020 on Shopify

I really appreciated the help I received from this app. They were very quick with their responses which was also greatly appreciated. I'm very happy I chose to use The Dectective FAQ!!

WineLobby

Jun 05, 2020 on Shopify

Full responsive faq app! Caner (the owner & developer) replied immediately and helped me out even if I started with the free plan! These guys are good!

Natural Tendance

May 21, 2020 on Shopify

Very useful and well-presented application. I do use it for my online store since a few days now and I do enjoy it. It is very easy to customise for any online businesses. I had a request related to a specific display and the team was very useful and efficient. I do recommend this app. Well done guys!