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Customer reviews: TextYess: WhatsApp Marketing

Develop by TextYess

Reviews (52)

Overall rating
4.9

What Merchants Think

Overall, merchants are very impressed with "TextYess: WhatsApp Marketing", applauding its ability to transform conversational marketing through hyper-personalization and automation. The app is praised for its efficiency, ease of use, and the responsive support team that provides timely assistance and welcomes feedback. Merchants have noticed significant improvements in their conversion rates and customer interactions, thanks to the AI-powered features and seamless integration with eCommerce platforms.

Key Strengths

  • Hyper-personalization of WhatsApp messages at scale.
  • Easy and fast onboarding process.
  • Intuitive interface with seamless Shopify integration.
  • Efficient AI Assistant that offers multilingual support 24/7.
  • Responsive and proactive customer support team.
  • Effective outbound automations for abandoned cart recovery.
  • Continuous updates and feature development.
  • Optimizes conversion rates through target segmentation and personalized interactions.

Common Concerns

  • Lack of a free option, only a 7-day trial is available.

Final Thoughts

"TextYess: WhatsApp Marketing" is a highly recommended tool for businesses aiming to enhance their customer engagement via WhatsApp. With its powerful AI capabilities, user-friendly setup, and robust customer support, it stands out in the marketplace. While some merchants wish for a free version, the app's value and functionality make it an attractive choice for reaching new heights in conversational commerce.

Floky ES

Oct 08, 2024  on Shopify

Después de que nuestro equipo italiano implementara TextYess, ¡nosotros también teníamos curiosidad por probarla! Es un producto muy fácil de configurar, y se puede poner en marcha en solo unos minutos. Nos permitió configurar flujos en WhatsApp, como el checkout abandonado, solicitud de reseñas y muchos más, además de analizar directamente en los paneles de TextYess el impacto económico generado por la herramienta.

Nobile Italy

Mar 21, 2024  on Shopify

We are really satisfied with TextYess. The AI Assistant answers all of our customers' questions, even the most difficult ones, in a few of seconds. A key feature is that since we have customers from all around the world, the AI can guarantee continuous support in any language, offering a 24/7 WhatsApp multilingual shopping experience. Last but not least, we are exploring WhatsApp marketing features and getting some first great results. Recommended!

Gianni Del Prete

Mar 19, 2024  on Shopify

Fantastic tool, highly recommended. We wanted to automate answering all of our customers' questions on WhatsApp, and we found what we needed: a precise AI assistant with a human touch. Super useful especially during peak periods. The thing I appreciated mostly is the attention they put into customer care, the team is always available for help.

NaturaeBontà

Feb 23, 2024  on Shopify

Wonderful product. They guided us step by step through the integration and within a few days we were live with a very high quality AI Assistant. We appreciate the fact that the tool not only responds to customers, but helps them find the right products for them and thus has an impact on our conversion rate. Curious about the new features they will implement!

Mulac Cosmetics

Feb 19, 2024  on Shopify

We started using TextYess a few months ago and are incredibly pleased with the quality of service we have received. Easy to use product, always available customer support, and strong impact on our store's conversion rate!

KALI SHOES®

Feb 12, 2024  on Shopify

We were skeptical initially of using an AI tool to interact with our customers, but after trying TextYess we were quickly convinced. We were amazed at the ease with which AI can be instructed and the helpfulness of their team. Excited to see the new features they will release!

Tazze Pazze

Jan 29, 2024  on Shopify

Communicating with a target audience of millennials WhatsApp is a channel to use 100%, both from a customer service and direct sales perspective. Happy to use TextYess and offer our customers a buying experience available 24/7, in all languages!

iotty.it

Jan 23, 2024  on Shopify

Installation, setup and configuration of astonishing simplicity and ease: in no time we had the chatbot up and running with answers in line with the site content, product catalogue and FAQs. Training allows the quality of responses to be continually refined, and again with the usual simplicity and speed. The accuracy of the answers decreased the workload of our Customer Care while simultaneously giving customers the answers they needed, which is the most important thing. Finally, the quality of onboarding is worth mentioning: the textyess team is by our side at all times with kindness and competence. Excellent work! Super recommended app, a must-have.

Sublime Shop

Jan 17, 2024  on Shopify

Very easy product to set up and amazing AI Assistant responses. We were already using it on 3 other brands of our partners and couldn't help but use it in Sublime Shop as well. Really a lot of stuff here!

ProLon® España

Dec 19, 2023  on Shopify

After our colleagues from Italy and France started using TextYess' AI Shopping Assistant, it seemed inevitable that we would test it as well. A cool tool! The two features our customers appreciate most are the ability to receive product photos on WhatsApp and the AI's incredible understanding of audio messages. Recommended!

myAGG

Dec 05, 2023  on Shopify

he idea of responding immediately to my clients on WhatsApp, even on weekends, has always appealed to me. I finally found Textyess that allowed me to do this. The thing that amazes me the most is their support, they are always available and ready to help you better train the AI Assistant.

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