I have been with Teelaunch for a few years now and I think they have really great customer service! They are usually pretty quick to respond and always very helpful. You get a human and not an AI chatbot (at least while I write this). I've been selling their metal signs mostly, and there were issues with the shipping and packaging. But they have fixed the shipping partner issue so our customers now receive their orders in a timely manner which is awesome! They have gone though a few iterations of packaging, and that combined with better shipping partners, there isn't much damage anymore. If I did have a sign that arrived to a customer damaged, they have always been great about shipping the customer a new one. My customers now have a much better shopping experience!! I also really like their app- it's user friendly and easy to use- integrates with my stores well. I find it pretty reliable. I've tested other POD providers, and I think Teelaunch's customer service is the best

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

I have had so many issues with this company. I've been with these guys for 3 years and I sell 80 to 100 signs a month. They wont do anything to fix the problem. I've had 3 damaged signs this month. They package these signs in thin cardboard sleeves, its honestly a joke. I've talked to other sellers and they are having the same issues. They make you jump through hoops get a refund. They use a company in Louisiana. Also when I complained before the CEO was supposed to contact me but he blew me off. This company is the worst when it comes to customer service. I've been looking for a metal company unfortunately they are hard to find. The moment I find one, I am out. So if you expect to use them, prepare for big losses because you will be refunding $200-300 orders back.

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

Teelaunch has been an outstanding choice for my business. I mainly use it for mugs, and I'm consistently impressed by the quality. Their range of other products is equally impressive. Their customer support team is exceptional, always available and eager to help with any issues or questions I have. I would definitely recommend Teelaunch to others!

The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful! Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!