teelaunch: Print on Demand logo

Customer reviews: teelaunch: Print on Demand

Develop by teelaunch

Reviews (645)

Overall rating
4.1

What Merchants Think

The feedback for "teelaunch: Print on Demand" is mixed, with some merchants praising the service for its ease of integration with Shopify and helpful customer service. However, there are significant concerns regarding the quality of certain products, shipping issues, account access problems, and script optimization on websites.

Key Strengths

  • Effective integration with Shopify, allowing seamless order management and updates.
  • Variety of unique print-on-demand merchandise available.
  • Responsive customer service, quick to resolve issues.
  • Competitive pricing allowing merchants to make reasonable profits.

Common Concerns

  • Product quality issues, particularly with metal signs and flags.
  • Shipping issues causing product damage during transit.
  • Account creation and sign-in problems, affecting new users.
  • Scripts from the app slowing down website performance.
  • Inflexibility with order cancellations and refunds.

Final Thoughts

Overall, "teelaunch: Print on Demand" offers a robust integration with Shopify and is valued for its variety and customer support. Yet, recurring quality issues and platform technicalities prove to be detractors for many users. The app suits those willing to weigh better integration and support against product-related challenges.

Lafia Craft

Nov 11, 2024  on Shopify

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

Magic Moments

Oct 22, 2024  on Shopify

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

Liberty 13 Shop

Oct 06, 2024  on Shopify

I have had so many issues with this company. I've been with these guys for 3 years and I sell 80 to 100 signs a month. They wont do anything to fix the problem. I've had 3 damaged signs this month. They package these signs in thin cardboard sleeves, its honestly a joke. I've talked to other sellers and they are having the same issues. They make you jump through hoops get a refund. They use a company in Louisiana. Also when I complained before the CEO was supposed to contact me but he blew me off. This company is the worst when it comes to customer service. I've been looking for a metal company unfortunately they are hard to find. The moment I find one, I am out. So if you expect to use them, prepare for big losses because you will be refunding $200-300 orders back.

Crater Goods

Sep 13, 2024  on Shopify

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Hanna Marie & Co

Aug 24, 2024  on Shopify

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

Printamemory

Aug 23, 2024  on Shopify

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Diggin Her Roots Boutique

Feb 15, 2024  on Shopify

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

missionmanstore

Jan 31, 2024  on Shopify

The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful! Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!

Amazing Faith Designs

Dec 23, 2023  on Shopify

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly. There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business. Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm! Highly recommend this app!

The Original Deer Mullet Shop

Dec 20, 2023  on Shopify

Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags with them. It will only frustrate you.

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