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Customer reviews: Latori Tax Exempt Manager

Develop by Latori GmbH

Reviews (33)

Overall rating
3.1

What Merchants Think

Overall, merchants have mixed opinions about the "Latori Tax Exempt Manager" app. While some users appreciate its functionality and effectiveness in managing tax exemptions, others express dissatisfaction due to technical issues and lack of support. The app has potential to address tax complexities, but its current operational inconsistencies have left some customers frustrated.

Key Strengths

  • Effective in managing tax exemptions when functional.
  • Great customer service when support is responsive.
  • Suitable for customizing tax settings with proper guidance.

Common Concerns

  • Frequent installation and operational issues for some users.
  • Lack of timely customer support and communication.
  • Challenges in applying correct VAT for specific scenarios, such as digital products.

Final Thoughts

The "Latori Tax Exempt Manager" app shows promise with effective tax management capabilities. However, the lack of consistent support and operational issues may hinder its usefulness. Merchants may benefit from it, provided the technical challenges and support gaps are adequately addressed.

Eyefood Factory France

Oct 21, 2020  on Shopify

The app does what is necessary. It is good to have such a solution. However, there is absolutely no support. I mean not even a confirmation email saying that the request has been received. This limit the potential of the app and to be honest I am frustrated of paying a dev that ignores clients questions. Pretty surprising for a German company. FREE SUPPORT from myself for people who are interested in changing the texte : look for the liquid> latoriapps-tem.liquid.

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