What Merchants Think

The "tawk.to Live Chat" app receives mixed reviews from merchants. Many users appreciate its comprehensive features and free cost, while others face issues with its setup, branding, and support. The app offers a range of functionalities, but the execution and user experience seem to fall short for some users.

Key Strengths

• Comprehensive feature set surpassing other chat systems.
• Cost-effective, offers many functionalities for free.

Common Concerns

• Pervasive branding that is difficult to remove, requiring a paid option.
• Lack of accessible customer support, primarily AI-based with few opportunities to speak directly to a representative.
• Difficulties with widget customization and setup, requiring visits to Tawk.to's website rather than integration within Shopify.
• Persisting installation code even after attempting to uninstall the app.

Final Thoughts

The "tawk.to Live Chat" app is praised for its robust features and affordability, which make it appealing to some merchants. However, the app faces criticism for its intrusive branding, inadequate support, and clunky interface. Its value proposition for a free app is significant, but merchants looking for a more seamless or customized solution might face challenges with its current capabilities.