Reviews: tawk.to Live Chat

Customer reviews: tawk.to Live Chat

Reviews (239)

Overall rating

3.7

5

1
4

1
3
2

1
1

7

What Merchants Think

The "tawk.to Live Chat" app receives mixed reviews from merchants. Many users appreciate its comprehensive features and free cost, while others face issues with its setup, branding, and support. The app offers a range of functionalities, but the execution and user experience seem to fall short for some users.

Key Strengths

Comprehensive feature set surpassing other chat systems.
Cost-effective, offers many functionalities for free.

Common Concerns

Pervasive branding that is difficult to remove, requiring a paid option.
Lack of accessible customer support, primarily AI-based with few opportunities to speak directly to a representative.
Difficulties with widget customization and setup, requiring visits to Tawk.to's website rather than integration within Shopify.
Persisting installation code even after attempting to uninstall the app.

Final Thoughts

The "tawk.to Live Chat" app is praised for its robust features and affordability, which make it appealing to some merchants. However, the app faces criticism for its intrusive branding, inadequate support, and clunky interface. Its value proposition for a free app is significant, but merchants looking for a more seamless or customized solution might face challenges with its current capabilities.

Shop It All

Jan 22, 2025 on Shopify

Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!

Kadopapier.net

Dec 05, 2024 on Shopify

There is button placed outside of the widget. We can't fix this. Customer support is AI, You don't get to speak to a human unless you schedule a meeting. We don't want a meeting!

LuvvyBug

Nov 09, 2024 on Shopify

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

Boost And Better

Mar 26, 2024 on Shopify

App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.

Snoot Boopers

Dec 15, 2023 on Shopify

Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.

JEALOUSY

May 17, 2023 on Shopify

Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with. Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.

Itgfilters

Nov 25, 2015 on Shopify

Best chat app by far, and free... does more than any other chat system we have used... has more features, more custom options, and did I mention free?