Swarm ‑ Detect Customer Calls

Name: Swarm ‑ Detect Customer Calls Introduction Video
Uploaded: 2024-05-01T12:21:35Z
Duration: 1 min 33 s
Description: Know which customer is calling you in real time

Develop by Shopify

$5.99-$25.99

/ Month

7 Days Free Trial

Know which customer is calling you in real time

Integrate with shopify

Detect customer calls

Identify customer details

Save caller id

View missed calls

About Swarm ‑ Detect Customer Calls

Launched Apr 24, 2024

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Ever wonder which customer is on the line before answering? With Swarm, now you can find out!

Detect customer calls in real-time! Gain valuable insight from knowing which customer is calling you. Swarm simply identifies your customers name and order number as they call you. Then automatically renames the call and saves the caller ID directly to your Android phone. You can even see missed calls—now you will know who’s an existing or potential new customer! Swarm currently integrates with Shopify and Android only. Elevate your customer service and drive business success.

Know Who’s Calling - Existing or potential new customers!
Improved Customer Service - Detect incoming and missed calls
Stay Organized - Renames and saves the call with order details
Business Growth - Optimize customer service and strengthen relationships
World Class Support - Got questions? our team is here to help

Pros

Real-time customer call detection provides immediate insights
Identifies customer's name and order number for each call, aiding customer service
Automatically renames the call and saves caller ID directly to your Android phone
Allows visibility of missed calls, helping to manage potential new customers
Integrates seamlessly with Shopify and Android
Improves organization by saving call details with order information
Optimizes customer service and strengthens customer relationships
Offers world-class support to help with any questions or issues

Cons

Limited to Shopify and Android integration, not available for other platforms
Potential privacy concerns with storing customer information on the phone
Requires dependence on Android devices; not suitable for iOS users
No mention of integration with customer relationship management (CRM) tools

Top Helpful Reviews

Heist Consulting

Jul 08, 2024 on Shopify

Great app for discovering customers. Knowing exactly who is calling and their order details in real-time has improved our customer service. We went with Business plan. It’s easy to use, integrates seamlessly with our toolset, and has helped us stay organized.