SwapBack is a request-tracking workspace inside Shopify Admin. Customers submit return or replacement requests through a store-specific portal. Staff review requests, select catalog variants, attach merchant PDFs or create return-authorization PDFs, and export CSV reports. SwapBack does not support store-credit requests, issue refunds, create replacement orders, or buy carrier postage. Complete those actions separately in Shopify Admin or your carrier account.

• Store-specific return-request portal with order and email verification
• Review requests and record approval, receipt, and decline decisions
• Record a replacement variant choice without creating an order
• Attach merchant PDFs or create return-authorization PDFs without postage
• CSV exports, activity logs, and customer data-request packages